Remote Customer Support Manager - AI-Driven Team Leader

Puffy • Full-time • Remote (Utah, United States, US) • $110k - $125.80k / year • 4d ago

Puffy is a renowned mattress brand reshaping the customer experience landscape. As a Customer Support Manager on our AI-driven team, you will take the reins in crafting innovative support solutions that blend technology with human interaction.

Requirements

5+ years in customer support or operations management, particularly within e-commerce.
Hands-on experience with Zendesk, including custom automation and setup.
Proficiency in AI systems, particularly in designing and managing AI-driven workflows.
Strong analytical skills; ability to turn data into actionable insights.
Experience in leading teams through technology transitions and process enhancements.

Benefits

Competitive salary with performance bonuses up to 10%.
Comprehensive health, dental, and vision insurance.
Flexible remote work environment—create your own office.
Generous Paid Time Off and recognition programs for exceptional contributions.
401(k) matching and company incentives like a free Puffy mattress after 6 months.

You’ll Be a Great Fit If...

You thrive on solving complex challenges using innovative methods, particularly in the realm of customer support. Your analytical mindset means you see numbers as more than just data; they are key to unlocking better customer experiences. You’re not just comfortable with AI; you embrace it, viewing it as an opportunity to enhance human capabilities rather than a replacement. You approach problems with a hands-on attitude, ready to experiment, iterate, and refine. If you’re the kind of leader who nurtures talent while pushing for excellence, you’ll find yourself right at home here.

Puffy

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