At DSI, our focus is on sales enablement and tailored business solutions. Currently, we are seeking a Regional Team Leader to guide a dedicated group of Retail Support Specialists who assist AT&T customers in various national retail environments.
Requirements
- A minimum of 3 years’ experience in a leadership role within retail or customer service settings.
- Demonstrated capacity to coach teams effectively, with a strong emphasis on communication.
- Experience in managing complex customer interactions calmly and professionally.
- Proficiency in data analysis and comfortable engaging with multiple systems.
- Exceptional organizational skills; adept at multitasking across different locations.
- Willingness to travel between stores as required.
- Flexible schedule, including availability for evenings and weekends.
Benefits
- Annual salary of $100,000.
- Comprehensive health coverage, including medical, dental, vision, and life insurance starting on day one.
- 401(k) with employer matching to support your retirement goals.
- Generous paid time off policy, including vacation and sick leave.
- Opportunity to participate in employee profit sharing.
- 50% discount on AT&T wireless services.
- Paid training to enhance your skills and expertise.
- Clear pathways for career advancement, with a strong preference for internal promotions.
You’ll Be a Great Fit If...
Your leadership style mirrors a coaching mentality, where you prioritize empathy and growth in your team. You navigate challenges with a calm demeanor and see escalated situations as opportunities to foster trust and learn. Your focus is on the big picture but you thrive in the details—appreciating that each team member's development contributes to overall success. You’re proactive about building relationships, both with your team and retail partners, understanding that communication is key in maintaining a harmonious work environment. You are adaptable, ready to adjust your approach based on feedback and evolving circumstances, always aiming for excellence in customer experience.
