At Cvent, we focus on creating meaningful connections through our innovative digital solutions, serving a diverse client base from mid-market to enterprise. Your expertise will help ensure our customers thrive within our technology ecosystem, driving success in their event strategies.
Requirements
- 7+ years in Customer Success or Account Management roles, particularly within B2B SaaS environments.
- A minimum of 3 years in a leadership position, managing teams that deliver results in customer retention and satisfaction.
- Experience navigating the complexities of mid-market and enterprise segments, with a knack for scalable solutions.
- Strong analytical skills, capable of utilizing dashboards to track performance and inform strategy.
- A proven ability to collaborate effectively with Sales, Product, Marketing, and other teams to enhance customer journeys.
Benefits
- Flexible work hours and the option to work remotely, promoting a healthy work-life balance.
- Access to continuous learning and development opportunities tailored to your professional growth.
- Comprehensive health insurance plans, including dental and vision coverage.
- A wellness program that supports your physical and mental health initiatives.
- An environment that encourages innovation and values diverse perspectives.
You’ll Be a Great Fit If...
Your leadership style emphasizes empathy and accountability. You have a talent for building relationships that foster trust, both with your team and your customers. You approach challenges with a strategic mindset, considering both immediate actions and long-term objectives. You find satisfaction in improving processes and are always looking for ways to enhance the customer experience, using insights to inform your decisions. Your communication skills enable you to engage confidently with stakeholders at all levels, and you thrive in environments that encourage collaboration.
