Customer Service Manager
Location: San Antonio, TX Preferred On-Site / Open to Remote for the ideal candidate
Experience Level: 3–7 years of customer service management experience
Compensation: $60,000 – $70,000 per year, based on experience
Job Type: Full-Time
Benefits: Health, Dental, Vision, Paid Time Off, and Holidays
About the Role:
We are hiring on behalf of our client for a high-energy, systems-savvy Customer Service Manager to lead a customer support team, optimize daily operations, and maintain a high standard of service for patients, providers, and internal partners.
This role is ideal for someone with strong customer service leadership experience, excellent communication skills, and hands-on knowledge of contact center systems. The right candidate will be comfortable managing a team, improving workflows, tracking performance, and resolving escalated issues in a fast-paced healthcare or pharmacy-related environment.
Key Responsibilities:
- Team Leadership: Manage, mentor, and elevate a team of customer service representatives to ensure excellent service delivery.
- Operations & Workflow: Oversee daily call volume, queue management, and digital correspondence to meet and exceed service level agreements.
- Tech Optimization: Utilize contact center software and internal communication tools to streamline workflows, track team performance, and generate actionable data insights.
- Quality Assurance: Monitor customer and patient interactions, provide constructive coaching, and handle escalated customer or provider issues with empathy and professionalism.
- Cross-Functional Collaboration: Partner with pharmacy operations and internal stakeholders to ensure alignment and seamless communication across all locations.
Qualifications & Skills:
- Experience: 3 to 7 years of experience in a Customer Service Supervisory or Managerial role. Experience in healthcare or pharmacy is a major plus.
- Technical Expertise: Direct experience with Five9 or equivalent enterprise cloud contact center software is strongly preferred.
- Communication Tools: Proficiency with Slack for real-time internal communication and team collaboration.
- Communication Skills: Exceptional verbal and written communication skills, with the ability to manage remote or hybrid team members effectively.
- Problem-Solving: Strong conflict-resolution skills and the ability to think on your feet in a fast-paced environment.
What We Offer:
Competitive Salary: $60,000 – $70,000 per year, based on experience.
Benefits: Health, dental, and vision benefits.
Paid Time Off: PTO and holidays included.
Growth Environment: A supportive, collaborative team culture with room for professional growth.
How to Apply:
If you are an experienced Customer Service Manager with strong leadership skills and contact center experience, we would love to hear from you. Please apply with your updated resume.
