Client Service Manager

Lead relationships. Drive solutions. Deliver exceptional experiences.

At Graphtech, we believe exceptional client experiences are built through trust, communication, and flawless execution. From commercial printing and promotional products to retail displays, creative campaigns, fulfillment programs, branded environments, and digital solutions, our team helps clients bring their brands to life every day. We're looking for a positive, energetic, and highly organized Client Service Manager who thrives in a fast-paced environment and enjoys balancing client relationships, project execution, and strategic problem-solving. This role is ideal for someone who enjoys taking ownership, building long-term partnerships, and becoming a trusted resource for clients and internal teams alike.

You'll serve as the primary relationship owner for assigned accounts while collaborating with creative, production, warehouse, fulfillment, and vendor teams to deliver exceptional experiences every day.

If you enjoy building relationships, solving problems, and making things happen, we'd love to meet you.

WHAT YOU'LL DO

Client Relationship Management

Serve as the primary point of contact for assigned clients
Build and maintain strong, long-term client relationships
Develop a deep understanding of each client's business, goals, and priorities
Provide proactive communication, project updates, and strategic recommendations
Deliver exceptional customer experiences at every interaction
Anticipate client needs and identify solutions before challenges arise

Project & Account Leadership

Oversee projects from initial request through final delivery
Manage timelines, budgets, approvals, and deliverables
Coordinate multiple projects simultaneously while maintaining accuracy and attention to detail
Prioritize workload and manage competing deadlines effectively
Ensure projects stay on schedule, within scope, and aligned with client expectations
Help identify opportunities to expand existing client partnerships

Cross-Functional Collaboration

Work closely with creative, production, warehouse, fulfillment, installation, and vendor teams
Coordinate internal resources to ensure successful execution
Communicate proactively across departments
Resolve challenges quickly while maintaining project momentum
Help drive process improvements and operational efficiencies

Leadership & Team Development

Mentor and support Client Service Coordinators and Senior Client Service Coordinators
Share best practices and contribute to team development
Lead by example through professionalism, accountability, and teamwork
Help create efficient and scalable processes as Graphtech continues to grow

WHO YOU ARE

We're not necessarily looking for the person with the most experience.

We're looking for someone who combines experience with the right attitude.

You'll thrive here if you:

Bring a positive, can-do attitude every day
Enjoy building relationships and helping people succeed
Communicate confidently and professionally
Take ownership and follow through on commitments
Stay calm under pressure
Think proactively and solve problems before they become obstacles
Adapt quickly as priorities shift throughout the day
Balance urgency with attention to detail
Bring energy, enthusiasm, and a team-first mindset
Enjoy leading and supporting others

WHAT YOU BRING

7+ years of experience in account management, client services, marketing, agency, print, project management, production, or related environments
Proven ability to manage multiple accounts and projects simultaneously
Strong organizational skills and attention to detail
Excellent verbal, written, and presentation skills
Strong problem-solving and decision-making abilities
Experience leading client conversations and building long-term partnerships
Positive attitude and collaborative mindset

SKILLS & TOOLS YOU'LL USE

Business & Office Software

Microsoft Office Suite with strong emphasis on Excel, Outlook, Word, PowerPoint, and Teams
Smartsheet or other project management platforms
Adobe Creative Cloud (Acrobat required; Illustrator, InDesign, and Photoshop exposure is a plus)
ERP, CRM, and workflow management systems
Cloud-based collaboration tools and shared file systems

Industry Knowledge (Helpful, But Not Required)

Exposure to any of the following industries or services is a plus:

Commercial Printing
Promotional Products
Retail Displays
Creative Services
Warehousing & Fulfillment
Logistics & Distribution
Marketing Execution

WHY GRAPHTECH?

We work hard, support one another, and believe great execution starts with great people.

We're building a team of energetic, positive, and solution-oriented professionals who care deeply about our clients, our teammates, and the work we deliver every day.

This is an opportunity to join a growing company, lead meaningful client relationships, and help shape the future of Graphtech.

Lead relationships. Drive results. Build a career.

Location: Harrisburg, PA (On-Site)

Schedule: Hybrid schedule may be discussed after three months of employment

Position Type: Full-Time

Department: Account Management

Apply today and let's start a conversation.

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