Our company partners with various industries to enhance their operations through tailored technology solutions. We’re seeking a Virtual Customer Success Manager who can build impactful relationships with clients, ensuring they receive optimal value from our offerings.

Requirements

3-5 years of experience in Customer Success or Account Management.
Proven track record in negotiating contract renewals and managing pricing discussions.
Strong written and verbal communication skills for diverse stakeholder engagement.
Comfortable analyzing metrics and discussing ROI with clients.
Demonstrated ability to juggle multiple enterprise-level accounts effectively.
Familiarity with B2B SaaS environments, particularly within the manufacturing sector.

Benefits

A competitive salary with performance-based bonuses.
Work remotely on a permanent basis with a flexible schedule.
Access to professional development resources and training programs.
A workplace committed to diversity and inclusion efforts.
Health and wellness benefits tailored for a remote working environment.

You’ll Be a Great Fit If...

You thrive on understanding nuanced client needs and enjoy translating them into actionable strategies.
Your approach to problem-solving involves collaboration, and you’re comfortable engaging with technical teams to address client issues.
You possess an analytical mindset and feel at ease discussing value metrics, helping clients see the broader impact of our solutions.
You appreciate a role that allows you to be the voice of the customer while working internally to enhance processes and offerings.
You value clear communication and pride yourself on being approachable and responsive to client inquiries.

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Virtual Customer Success Manager