Our Cleveland-based service team is dedicated to enhancing client experiences through thoughtful operations and strong leadership. We're looking for an individual who thrives in a structured yet flexible remote environment, with a focus on delivering effective solutions.

Requirements

Significant experience as a Service Manager or in a comparable role, with a track record of managing service delivery.
Proficiency in service management software and data analysis tools.
Strong communication skills, coupled with a talent for mentoring team members.
Experience in leading remote or distributed teams is highly valued.
A proactive mindset towards problem-solving and process optimization.
Eligibility to work in the U.S.

Benefits

Competitive annual salary between $128,000 and $145,000, dependent on experience.
Performance bonuses ranging from 10-20% of your base salary.
Comprehensive health, dental, and vision insurance packages.
401(k) retirement plan to help you save for the future.
Flexible work schedule designed to support both individual performance and collaborative efforts.

You’ll Be a Great Fit If...

Your approach to work is characterized by a balance of independence and collaboration. You should be comfortable analyzing data to drive improvement while also fostering an environment where your team feels valued and empowered. If you enjoy tackling challenges head-on, navigating complex customer situations with poise, and seeing tangible results from your strategic initiatives, you’ll find fulfillment in this role. A genuine interest in continuous learning and service excellence will resonate well here.

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Remote Service Coordinator (Cleveland Area)