Customer Experience Manager

Stord • Full-time • Las Vegas, NV, US • 1w ago

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

As a Customer Experience Manager I, you will serve as the primary liaison between customers and internal teams, including operations, IT, and finance. Your role will focus on understanding client service needs, ensuring smooth execution of service solutions, and optimizing customer experience. By collaborating with cross-functional teams, you will drive operational efficiency, support business transformation efforts, and maintain financial accuracy. Your ability to identify growth opportunities and provide strategic insights will be essential in enhancing service outcomes and fostering long-term customer relationships.

What You'll Do

Act as the main point of contact between customers and internal teams to address service needs and ensure business alignment.
Identify and communicate client service requirements to cross-functional teams, ensuring effective execution and adherence to SLAs.
Oversee the management and implementation of complex service solutions to ensure seamless customer program execution.
Partner with account leadership on business transformation efforts to enhance service processes, operational efficiency, and financial performance.
Lead and coordinate customer business reviews, offering strategic insights and recommendations for service improvement.
Audit customer invoices, track outstanding accounts receivable (A/R), and facilitate timely issue resolution for financial accuracy.
Maintain comprehensive documentation, including meeting notes and action items, to drive account performance and issue resolution.
Collaborate with management to identify and convert growth opportunities into tangible results.

What You'll Need

4 years of experience in customer experience, account management, or a related field.
Strong ability to manage multiple priorities and complex service solutions in a fast-paced environment.
Excellent communication and relationship-building skills to work effectively with internal and external stakeholders.
Analytical mindset with attention to detail and problem-solving capabilities.
Experience with financial processes, including auditing invoices and managing accounts receivable.
Ability to lead customer business reviews and provide strategic recommendations.

Bonus Points

Experience in Supply Chain, Warehouse Fulfillment, or Ecommerce.
Familiarity with service-level agreements (SLAs) and operational metrics.
Background in business transformation initiatives or process optimization.
Proficiency in CRM or customer service management tools.

Stord

Apply Now

Share this job

Fresh Jobs. Straight To Your Inbox

Apply To Similar Roles

Site AI Engineer

Aegistech • Full-time • Las Vegas, NV, US • $150k - $200k / year • 12h ago

Responsibilities: Opportunity hunting and workflow redesign – Lead Lean/Six Sigma discovery workshops; map value streams, assess process and data maturity, and log low-effort/high-impact AI use cases. Process and data ma...

12h ago

Apply

Amazon E-Commerce Manager

GRABO • Full-time • Las Vegas Metropolitan Area, US • 1d ago

Company: GRABO Location: Las Vegas, NV. (preferred – local candidates strongly encouraged) | Remote possible for exceptional candidates Type: Part-Time (potentially full-time) About GRABO GRABO makes electric suction...

1d ago

Apply

Production Manager

Switch • Full-time • Las Vegas Metropolitan Area, US • 1d ago

Location: Las Vegas, NV About Switch At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation...

1d ago

Apply

Operations Manager - Hospitality

Serenity Healthcare • Full-time • Henderson, NV, US • 1w ago

Location: Henderson, NV Employment Type: Full-Time Compensation: $90,000+ annually Overview Lead operations in a fast-paced, high-volume service environment where execution, team performance, and customer experience are...

1w ago

Apply

Senior Manager, Voice of Customer

Gusto • Full-time • Remote (Las Vegas Metropolitan Area, US) • 1w ago

About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in D...

1w ago

Apply

General Manager-Las Vegas PO

Moose Knuckles Canada • Full-time • Las Vegas, NV, US • $75k - $100k / year • 2w ago

Moose Knuckles is thriving and we continue to grow by over 50% every year WHAT WE BELIEVE We believe in inclusion, we believe in self-expression, we believe in no judgement and we believe in individualism. WHO WE ARE We...

2w ago

Apply

Area Manager

Nellis Auction • Full-time • North Las Vegas, NV, US • 2w ago

Apply Area Manager North Las Vegas, NV Apply Job Type Full-time Description The Area Manager is a key frontline leader responsible for driving operational excellence, ensuring team accountability, and fostering a high-pe...

2w ago

Apply

Predictive Analytics Developer

Allegiant • Full-time • Las Vegas, NV, US • $80k - $100k / year • 3m ago

Summary The Predictive Analytics Developer is responsible for development and oversight of automation and reporting tools within Predictive Analytics. The developer is a cross functional role that has an in-depth underst...

3m ago

Apply

Client Happiness Specialist

Jushi • Full-time • Las Vegas, NV • $16 - $18 / hour • 7m ago

Support Remote Relocation Assistance 🚚 Cannabis Customer Service Bilingual Support Client Happiness Specialist

At Jushi Holdings Inc., we're shaping the future of the cannabis industry—one customer interaction at a time. Ready to join a team that values customer care as much as you do? Requirements High School diploma or GED requ...

7m ago

Apply