Director, Member Services - U.S. Based Remote Opportunity

Common App • Full-time • Remote (Arlington, VA, US) • 3m ago

About Us

Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff help to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1100 diverse member colleges & universities using the Common App's free online application.

If you are an experienced regional account management professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a Director, Member Services.

Responsibilities

As a key role within the Member Success division, reporting directly to the Senior Director of Member Success, the role will lead a dynamic team that is responsible for ensuring all current Common App members have a high-quality experience that maximizes the value of their use of Common App. The Director, Member Services, will be responsible for crafting and implementing a strategy to engage members that balances consultative and technical support approaches. This position is responsible for driving increased adoption and utilization of Common App products and services. The Director of Member Services will support the strategy and design of Illunimate, Common App's annual conference, and provide oversight of other member-centric external engagement options and channels.

Requirements

QUALIFICATIONS

This role requires:

Candidates must live in the United States
Willing to travel to attend twice annual Common App Retreat
Bachelor's degree in Business, Communications, Organizational leadership or a related field
8-10 years of functional experience in ed tech consultative sales and service, national/regional account management or customer success management, or higher education admissions leadership or operations management
6-8 years of experience managing sales and service teams
Knowledge of the higher education admissions cycle and the needs of member institutions
Experience using a consultative account management strategy or system
Strong organizational and management skills, preferably in a collaborative, team environment
Deep knowledge of best practices in account management and customer service
Outstanding people management knowledge and skills
Ability to effectively use data to assess policy and processes and identify changes to drive efficiency and effectiveness
Exceptional verbal and written communication and listening skills, including the ability to present and respond to questions from diverse audiences, internal and external, in a positive and concise manner."
Exceptional verbal and written communication and listening skills, including the ability to present and respond to questions from diverse audiences, internal and external, in a positive and concise manner
Proven track record of outstanding organizational and management skills, preferably in a collaborative, team environment
Outstanding organizational skills, keen attention to detail, and the ability to successfully prioritize and manage multiple projects and processes simultaneously in a collaborative team environment
Proven track record of creating and managing meaningful external engagement options to solicit stakeholder feedback, create advocates, and enhance Common App's position in the market
Demonstrated ability to lead teams through organizational changes and transformations
Strong history of and maintaining relationships with key stakeholders
Proven history of collaborating effectively with other departments to achieve shared objectives
Foster a culture of innovation and continuous improvement within the team.
Proficient with Microsoft Office Suite, Google Suite, Salesforce, or related software

The ideal candidate will possess:

Experience in sales or service of higher education enrollment products or services
Experience using ed tech products and services in higher education
Experience designing and implementing stakeholder engagement channels such as conferences, events, or communities
A passion for higher education is a plus.

PAY RANGE

$135,000 - $145,000

Benefits

Common App is a virtual first environment. We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including:

Work-Life balance

Virtual-first office
Paid Time Off (PTO)
Seven company-wide holidays
Nine floating holidays*
Sick leave
Monthly mental health day
floating holidays prorated depending on start date
Virtual-first support
- Choice of PC of MAC laptop
- May choose an external monitor, keyboard, mouse, and/or headset
- One-time office set-up stipend
- Monthly remote work stipend
- Monthly mobile stipend
Financial security
- Market-based salaries
- Performance-based bonus
- 403(b) retirement plan
  - 5% company contribution
  - additional 5% company match
  - 3-year vesting schedule
  - Participation may begin immediately
Health & wellness
- Choice of two health insurance plans
  - Health Savings Account, depending on health plan selection
  - Medical Flexible Savings Account, depending on health plan selection
- Vision insurance
- Dental insurance
- Insurance coverage begins on the date of hire
- Dependent Care Flexible Spending Account
- Maven virtual clinic for women's and family health
- Company provided life and ad&d insurance
- Opportunity to purchase additional life insurance for self, spouse, and dependents
- Company provided short and long-term disability insurance
Career development
- Budgeted annual funds for professional development
- Growth opportunities within the company
Additional perks
- Mutual of Omaha Employee Assistance Program
- Mutual of Omaha will preparation services
- Mutual of Omaha travel assistance
- Payroll dedication pet insurance through PinPaws
- 1Password family account

We work to maintain the best possible environment for our staff, where people can learn and grow. We strive to provide a diverse, collaborative, team-oriented, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

How Do i Apply

To apply for this opportunity, send your resume and cover letter with salary expectations.

PROTECTING YOUR PERSONAL INFORMATION:

During the recruiting process, please note that Common App will never:

Provide a job offer without an interview
Ask for payment to process documents, purchase equipment or for any other reason
Request banking or credit card information
Direct you to third-party services to obtain visas or other documentation

As we work alongside you through our recruitment process, please remain alert and never provide financial information or payment to anyone claiming to offer a job opportunity.

If you believe you're a victim of a job scam, report it to the Federal Trade Commission (FTC) or your state attorney general. To learn more about job scams, read the FBI's public service announcement or visit the FTC site.

Fresh Jobs. Straight To Your Inbox

Apply To Similar Roles

Senior Manager Executive Success & Corporate Operations

A16Z GAMES • Full-time • Washington, DC, US • 5h ago

New Senior Manager Executive Success & Corporate Operations Washington, District of Columbia, United States Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capa...

5h ago

Apply

Operations Manager

Ignite IT • Full-time • Remote (Suitland, MD, US) • 1w ago

We are seeking an experienced Operations Manager to support and enhance survey operations, customer engagement initiatives, respondent services, and CRM-related business processes. This role is responsible for overseeing...

1w ago

Apply

Deputy General Manager (Starting at $27.36 an hour)

REGAL • Full-time • Silver Spring, MD, US • 1w ago

Job Details Description Essential Duties and Responsibilities include the following. Other duties as assigned. Regular and consistent attendance Must be of legal age to sell and/or serve alcohol per state and/or local la...

1w ago

Apply

US-Senior Manager

Apple • Full-time • Washington, DC, US • 1w ago

Summary Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work...

1w ago

Apply

Operations Manager

Sway • Full-time • Hyattsville, MD, US • 1w ago

About The Company Sway is a fast-growing logistics and technology startup building next-generation delivery and return solutions for e-commerce brands and 3PLs. We operate a network of driver partners paired with optimiz...

1w ago

Apply

Team Manager-DCC

Tiffany & Co. • Full-time • Washington, DC, US • 1w ago

Overview JOB DESCRIPTION The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the Tiffany store e...

1w ago

Apply

Senior Manager, Professional Groups

Two Ten Footwear Foundation • Full-time • Remote (Washington DC-Baltimore Area, US) • $110k - $125k / year • 2w ago

About the job The Senior Manager of Professional Groups is a a highly visible role that reports to and collaborates with the VP of Development & Professional Groups to lead day-to-day management of our affinity and p...

2w ago

Apply

Regional Service Manager

Tesla • Full-time • Arlington, VA, US • 2w ago

What To Expect As a Tesla Regional Service Manager, you will lead our service teams by fostering team development, overseeing day-to-day operations, and ensuring Tesla Service is well-prepared to exceed customer expectat...

2w ago

Apply

Store Operations Manager (GM)

Insomnia Cookies • Full-time • Washington, DC, US • 2w ago

Insomnia Cookies is expanding and looking for strong management to lead the team at the brand new opening Washington DC (Georgetown) location. We are seeking a hospitality focused individuals looking to join a fun, entre...

2w ago

Apply

Program Manager

TechOp Solutions International • Full-time • Arlington, VA, US • 2w ago

TechOp Solutions International is looking for a skilled and motivated Program Manager who will provide operational leadership, personnel oversight, and program management support for a large-scale federal services progra...

2w ago

Apply