Twist Bioscience is at the forefront of gene synthesis technology. Our team members are dedicated to supporting customers who are leveraging our innovative solutions across healthcare, agriculture, and data storage. As a Customer Support Pro for DNA Synthesis, you will be a pivotal part of our mission, ensuring customers receive the assistance they need for their complex projects.
Requirements
- Bachelor's degree in life science, biochemistry, or molecular biology.
- A minimum of 3 years’ experience in customer support within a Life Science Service Organization, particularly with DNA-related products.
- Effective verbal and written communication skills in English; proficiency in German or French is advantageous.
- Strong troubleshooting skills and the ability to work collaboratively in a team setting.
- Hands-on experience with DNA handling, cloning, and gene synthesis is preferred.
- Familiarity with Microsoft Office, G-Suite, Salesforce, and ERP software.
Benefits
- Competitive salary and contract duration of 12 months.
- Access to professional development programs to enhance your skills.
- Collaborative work environment that values your input and ideas.
- Flexible working hours to support work-life balance.
You’ll Be a Great Fit If...
- You approach challenges with a problem-solving mindset, viewing obstacles as opportunities to learn and improve.
- Your communication style is clear and direct, capable of conveying complex information simply and effectively.
- You enjoy building relationships and understand the importance of being a customer advocate.
- Multi-tasking energizes you, and you thrive when juggling different priorities without compromising quality.
- You take ownership of your work, ensuring follow-through on customer inquiries and internal collaborations.
