Level 2 Member Support Specialist (Remote Work)

PadSplit • Full-time • Remote (Atlanta, GA, US) • $50k - $55k / year • 5m ago

At PadSplit, our mission is to address the pressing issue of affordable housing by creating pathways for financial empowerment. We focus on meaningful support for our Members, ensuring every interaction is grounded in care and understanding.

Requirements

Three or more years of experience in customer support, specifically handling complex member issues.
Proven track record in conflict resolution and high-pressure communication scenarios.
Strong investigatory skills, with an ability to analyze and synthesize information for effective decision-making.
Familiarity with customer support software and tools, specifically for ticketing and case management.
Exemplary written and verbal communication skills, tailored for diverse audiences.
Proficient understanding of empathy-based communication and de-escalation techniques.

Benefits

Fully remote work environment with flexible hours.
Competitive salary with equity options to foster your investment in our mission.
Comprehensive medical, dental, and vision plans for you and your family.
Generous PTO policy with eleven company-observed holidays and unlimited paid time off.
Parental leave benefits, offering twelve weeks of paid time off for caregivers.
401(k) plan with company matching to support your long-term financial goals.

You’ll Be a Great Fit If...

Your approach to challenges is rooted in a genuine curiosity and a desire to help. You see complex problems as opportunities to innovate, not obstacles. When faced with difficult conversations, your instincts drive you to listen actively before formulating a response. The thought of working on multiple cases simultaneously inspires rather than overwhelms you. You appreciate feedback as a tool for growth and are eager to refine your skills. Collaboration is second nature; you're motivated by the idea that your contributions can enhance not just individual experiences but the entire support framework. If this resonates with you, we’d like to connect.

PadSplit

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