Entrata is redefining property management with technology that empowers owners, managers, and residents alike. Your role as a Client Experience Manager will shape how our clients interact with our software, ensuring they derive maximum value from our offerings.
Requirements
- Bachelor's degree (B.A./B.S.) and 2-3 years in customer success, preferably within SaaS.
- Experience managing a diverse portfolio of clients, with a focus on relationship-building.
- Proficiency in juggling multiple projects—timelines, expectations, and deliverables.
- A proactive communicator who is comfortable navigating technical discussions.
- Willingness to travel up to 15% of the time to meet clients or attend industry events.
Benefits
- Flexible work arrangements: hybrid or remote options tailored to your lifestyle.
- Robust healthcare benefits, including options for your family and fertility support.
- Generous vacation policy and recharge days to promote a balanced work-life integration.
- 401(k) with employer matching to help you secure your financial future.
- Wellness programs and onsite gym facilities to support both mental and physical health.
You’ll Be a Great Fit If...
You approach problem-solving with curiosity and creativity, seeing challenges as opportunities for client growth. Your patience in high-pressure situations allows you to guide clients through their learning curves. You thrive in situations where you can share knowledge and advocate for customer needs, collaborating with cross-functional teams to influence product enhancements. If your commitment to client success drives you to dig deep and understand their unique environments, you will excel here.
