Our client, a luxury fashion brand, is seeking an eCommerce Operations Manager to support digital commerce performance and ensure a seamless online customer experience. This hybrid role in NYC will oversee day-to-day e-commerce operations, manage key vendor relationships, optimize fulfillment processes, and leverage data-driven insights to improve business performance and operational efficiency.

Role Responsibilities

Manage daily e-commerce operations, ensuring a smooth customer journey from purchase through delivery and returns
Oversee order management, fulfillment, inventory, and customer service workflows
Serve as a key liaison between internal teams and external technology, logistics, fulfillment, and customer service partners
Support platform enhancements, system integrations, testing, and ongoing operational improvements
Maintain accuracy of product, pricing, inventory, and customer data across e-commerce systems
Track and analyze key performance metrics related to sales, fulfillment, customer experience, and operational performance
Develop reports and business insights to support leadership decision-making
Partner cross-functionally with merchandising, marketing, finance, retail, technology, and operations teams
Manage vendor performance, address operational issues, and drive timely resolutions
Identify opportunities to streamline processes, improve efficiencies, and enhance the overall customer experience
Establish and monitor operational KPIs, service standards, and continuous improvement initiatives

Role Qualifications

4+ years of experience in e-commerce operations, digital commerce, or related business functions
Luxury, fashion, retail, or consumer products industry experience preferred
Hands-on experience with e-commerce platforms, order management systems, and digital operations processes
Experience supporting fulfillment, inventory management, customer service, and logistics operations
Familiarity with Salesforce Commerce Cloud (SFCC) strongly preferred
Strong analytical and reporting skills with the ability to translate data into actionable business insights
Advanced Microsoft Excel and Microsoft Office proficiency
Excellent project management, organizational, and stakeholder management skills
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail
Proven problem-solving abilities and experience driving operational improvements
Experience collaborating with external vendors, service providers, and cross-functional teams
Customer-focused mindset with a passion for delivering a premium consumer experience
Ability to travel as needed for business requirements
Bachelor's degree or equivalent professional experience preferred

Salary: $90K - $100K

The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required.

While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!

If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. This role may also be eligible for additional compensation including incentive pay, discretionary bonuses, and a comprehensive benefits package, details of which will be provided during the hiring process.

Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law.

We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact HR@pyramidcg.com

For positions subject to “Fair Chance” laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.

Please refer to our website: www.pyramidcg.com for access to our Right to Work and E-Verify.

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eCommerce Operations Manager