We're working with a specialist machinery business - the US arm of a well-established European manufacturer of conveyor systems, pile turners and aerators serving the folding carton and printing industry across North America.

They're growing, and they need a Service Manager to lead their field service operation.

The role:

This isn't a desk job. You'll be the technical backbone of the US service business - scheduling and leading a team of field service engineers, owning customer relationships, running the 24/7 support hotline, and travelling to customer sites to commission equipment and troubleshoot when it matters most.

You'll work closely with the engineering and service teams at the European headquarters, acting as the bridge between North American customers and the factory. When something goes wrong, you're the person people call.

Current team of 3 direct reports, growing to 6 by 2028.

What we're looking for

Strong mechanical and electrical background — hands-on, not just theoretical
Experience managing or coordinating field service teams in an industrial machinery environment
Comfortable owning multiple open service calls simultaneously and driving them to closure
Strong communicator — customer-facing daily via phone, email and on site
ERP and MS Office proficiency
Up to 25% travel domestically, with some international

What's on offer

Competitive base salary
Medical, Dental, 401(k)
Holiday and vacation programmes
Flexible working arrangements
Professional development and training
Real autonomy in a small, specialist team with direct line to senior leadership

If you've been a senior FSE for a few years and you're ready to take the next step - or you're already in a service management role and want to own something more meaningful, please apply here or email harry@hyrra.io

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Service Manager