Description

Job Overview

The Operations Manager is a highly engaged and skilled leader who is equipped, in collaboration with the Store Manager, to take on the operational leadership of Dover Street Market New York. This involves overseeing the retail team (both full-time and part-time) to achieve operational goals. The ideal candidate possesses the ability to immerse themselves in all aspects of the business, ensuring meticulous attention to detail. The Operations Manager is responsible for improving performance of the store by increasing sales and maximizing profitably through supporting and developing the management team in store operation standards

Key Responsibilities

Executes plans to maximize sales opportunities through operational focuses and takes action to obtain highest level of profitability for the store.
The achievement of key operational targets & deadlines.
Ensuring that all staff and departments are clear on what the standards, policies and SOPs are of the store are and that they are maintained daily.
Planning all store operational deadlines included but not limited to Cycle Counts, RTVs, Transfers, etc…
Assists all store VIP Allocations and plans Launches in partnership with Department Managers
Owns the growth and development of the Concierge Team, identifying and initiating any specific training needs, restructuring and or growth initiatives within the department.
Ensures staff schedule is completed to maximize conversion and increase the customer experience within the frame of the hours plan.
Controls the Paid Time Off and Request Calendar for the store team
Oversees stockroom organization based on company best practices.
Leads all weekly deliveries
Attends & Participates in all Merchandising Stock Walkthroughs- Analyzes and acts with team to achieve and maintain stock levels which maximize selling and minimize reductions.
Always maintaining a high level of vigilance and ensuring shrinkage is kept to a minimum.
Monitors, analyzes, and reports to weekly/daily sales and hour plans results from store to achieve both sales and SPH goals.
Monitors discount usage in store and executes a monthly audit.
Overview of audit and shrink routines and best practices in store, including cash handling and PCI compliance routines.
Assisting with keeping costs to a minimum.

Key Skills

A highly motivated and competent individual able to converse at all levels both internally and externally with staff and clientele.
A self-starter able to set the standard by their own professionalism and attitude.
Structured and organized but nonetheless be approachable and have a flexible outlook.
Willingness to work hard and always have the intention to drive the business forward.
Being able to work on several tasks at a time.
Be capable to work to deadlines / ability to prioritize / optimal time management.

Key Requirements

Retail management and expertise within a luxury business for at least 7 years
Specific understanding of the Comme des Garcons, aesthetic, consumer and sub-brands. Previous experience in selling CDG brands beneficial
Excellent written and verbal communication skills
Strong problem-solving skills
Collaborative spirit and proactive attitude
Ability to work a flexible schedule based on department and store/company needs which may include day, evening, weekends, and/or holidays. Regular, dependable attendance and punctuality is required

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Operations Manager