About Blank Street

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

Add a Spark to the Ordinary…

The Operations Manager role at Blank Street is a key area leadership position, responsible for overseeing multiple locations and leading a team of General Managers. This role drives performance, consistency, and culture across all stores within a defined market by setting high operational standards and stepping in where needed. A core focus is building strong leadership by hiring, developing, and promoting talent while fostering a high-performing, cohesive culture across the area. With a strong grasp of area-level P&L, the Operations Manager coaches General Managers to make sound financial and operational decisions. It also leads short-term planning and forecasting across labor and inventory to ensure smooth operations. As the link between HQ and the field, the Operations Manager implements new initiatives, drives adoption, and shares insights to continuously improve how we operate. This role requires regular travel across Boston and reports to the Director of Operations.

Qualifications:

5+ years experience in retail or hospitality multi-unit operations, with a track record of successfully managing multiple locations.
Strong leadership skills, including the ability to lead and develop salaried managers and create a positive, high-performance culture.
Experience with new store openings, including managing operational logistics, staffing, and ensuring successful ramp-up and execution.
Excellent problem-solving and decision-making abilities, with a hands-on approach to tackling operational challenges and delivering results.
Exceptional communication and organizational skills, with the ability to manage multiple locations and stakeholders while maintaining operational efficiency.

Skills

Passion for delivering exceptional customer service and hospitality.
Strong autonomy, sound judgment, and the ability to manage operations independently.
Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
Highly effective interpersonal and communication skills, capable of leading teams and collaborating across departments.
Skilled in emotional intelligence and conflict resolution to foster a positive, welcoming workplace.
Well-versed in change management, adapting to business needs and driving continuous improvement.
Proven training and development capabilities to nurture team growth and leadership.
Ability to troubleshoot and solve problems, prioritizing issues based on urgency.

Attributes

Hands on and highly action-oriented
Deep knowledge and interest in specialty coffee, hospitality, restaurants or retail
Positive, enthusiastic and results driven
Passionate people leader and developer
Interested in continuous personal growth

Key Responsibilities

People - Coach and Support Your Team

Create and manage a positive, engaging work culture
Train, mentor, and celebrate your team
Fill leadership gaps when needed
Manage scheduling, time and attendance practices for the market
Oversee labor strategy and budget
Collaborate with your managers to hire and support hourly hiring
Ensure training quality and team development
Address performance issues promptly and fairly
Partner with People Team on employee relations
Help manage change to keep Blank Street evolving smoothly
Maintain top engagement scores and host market events

Product - Deliver Quality Products

Represent the Blank Street brand and values to customers and teammates
Hold your team accountable for food and beverage quality
Oversee ordering, vendor relations, waste, and inventory when needed
Lead by example behind the bar for 30% of your week, ensuring excellent service and product quality

Physical Space - Maintain Operational Excellence

Ensure safety, cleanliness, and presentation of locations
Prepare stores for weather, new launches, or LTOs
Solve facility issues quickly
Work with HQ to improve store design, maintenance, and customer experience

Performance - Drive Financial and Customer Success

Take ownership of store performance and find growth opportunities
Maintain NPS and Google review scores
Build relationships with local businesses to grow brand loyalty
Stay updated on company tools, processes, and communication
Identify and address performance gaps
Share best practices and collaborate with other leaders

Project – Support Business Evolution

Help with New Store Openings in your region
Pilot new initiatives and act as a trusted partner for new ideas
Support marketing and brand collaborations
Attend training and department meetings

Benefits & Perks

$85,000 - $130,000 annual salary
- Blank Street, in good faith, believes that the posted salary range is accurate for this role in Boston at the time of posting. Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
15 days of paid annual leave (on top of company-observed holidays and sick time)
Three health plan options, with full coverage available for two employee-only tiers.
Commuter benefits
Parental leave
Bereavement leave
Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
Regular social outings with the team
Free Blank Street swag

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Multi-Unit Operations Manager | Boston