Job description:

Overview:

HappyClean is seeking a highly organized, proactive, and solutions-oriented Operations Manager to help lead and scale our day-to-day operations.

This role is responsible for overseeing service execution, supporting administrative staff, managing client relationships, improving operational efficiency, and helping maintain high standards across our cleaning operations. The ideal candidate is a strong communicator and leader who thrives in fast-paced environments and can confidently manage both people and processes.

This is not a purely administrative role. We are looking for someone who can lead operations, solve problems, support team accountability, and help ownership continue transitioning out of day-to-day operational involvement.

Duties:

Oversee all daily operations of the business
Ensure all reporting, documentation, and operational updates are properly maintained within company systems
Monitor operational performance and identify areas for improvement
Oversee scheduling coordination and service execution
Maintain organization, accountability, and workflow efficiency across operations
Assist with the implementation and improvement of operational systems and SOPs
Manage and oversee client relationships across all accounts
Handle client issues, concerns, and escalations professionally and efficiently
Conduct outbound calls with clients for follow-up, service coordination, retention, and issue resolution
Coordinate walkthroughs, scope discussions, and operational follow-up when needed
Manage and oversee all cleaning staff and internal operations personnel
Handle cleaner issues, accountability, and escalations
Lead and manage all internal meetings with cleaners and operations staff
Negotiate and manage pay rates while maintaining company margin goals
Monitor labor costs, job profitability, and operational KPIs
Support AR follow-up, invoice accuracy, and collections processes

Experience:

Strong leadership, communication, and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Experience handling difficult conversations and conflict resolution
Strong operational decision-making and problem-solving abilities
Experience managing teams and client relationships
Comfortable leading meetings and holding staff accountable
Detail-oriented with strong follow-through and documentation habits
Experience in home services, hospitality, logistics, field operations, or service industries preferred
Proficiency with operational software, scheduling platforms, spreadsheets, and reporting systems preferred

Qualifications:

Bilingual in English/Spanish required
College degree preferred

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

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Operations Manager