Atlético Dallas | USL Championship

Maximum 35 Hours Per Week

Position Summary

Atlético Dallas is seeking an experienced, organized, and service-driven Retail Store Manager to oversee all retail operations for the club. This role will manage day-to-day team store activities, drive merchandise sales, deliver an exceptional fan experience, and ensure efficient execution of both in-person and online retail operations. The ideal candidate is passionate about soccer, retail management, and building a strong supporter-focused environment that reflects the Atlético Dallas brand.

This position has a maximum schedule of 35 hours per week, including evenings, weekends, and matchdays as needed.

Key Responsibilities

Retail Operations

Manage all daily operations of the Atlético Dallas team store and retail locations on matchdays and special events
Maintain high standards of visual merchandising, cleanliness, organization, and customer service
Oversee inventory management, stock replenishment, and merchandise receiving procedures
Monitor retail performance metrics and implement strategies to maximize sales and profitability
Coordinate staffing schedules and supervise part-time retail staff and game-day employees

E-Commerce & Fulfillment

Responsible for online order fulfillment, including processing, packing, shipping, and tracking customer orders
Ensure timely and accurate delivery of all e-commerce purchases
Manage customer service inquiries related to online orders, exchanges, and returns
Maintain inventory accuracy across retail and e-commerce platforms

Inventory & Logistics

Responsible for inventory transfers across event and retail locations
Track and reconcile merchandise movement between stadium, retail, storage, and pop-up locations
Monitor product performance and recommend reorder strategies based on sales trends

Matchday & Event Responsibilities

Lead retail operations during home matches and club events
Set up and manage temporary retail kiosks or pop-up locations as needed
Ensure efficient point-of-sale operations and cash handling procedures
Deliver a first-class fan shopping experience on game days

Qualifications

Bachelor’s degree preferred or equivalent retail management experience
2–5 years of retail management experience, preferably in sports, entertainment, or apparel industries
Experience with e-commerce platforms and online order fulfillment operations
Strong leadership, communication, and organizational skills
Ability to work flexible hours, including nights, weekends, holidays, and matchdays
Proficiency with POS systems, inventory management software, and Microsoft Office/Google Workspace
Passion for soccer and fan engagement strongly preferred
Must be able to pass a background check and have a valid driver's license with no more than 2 moving violations in the last 12 months
Capable and comfortable driving cargo van style vehicles

Preferred Skills

Experience managing sports merchandise or team store operations
Knowledge of Shopify or similar e-commerce platforms
Ability to analyze sales data and inventory trends
Strong attention to detail and ability to multitask in a fast-paced environment
Bilingual (English/Spanish) a huge plus

Work Authorization

Candidates must be legally authorized to work in the United States at the time of application and throughout employment. Atletico Dallas is unable to provide visa sponsorship for this position.

About Atletico Dallas

Atlético Dallas is a professional soccer club competing in the USL Championship and dedicated to building a world-class soccer culture in North Texas. The club is committed to excellence on and off the field while creating unforgettable experiences for supporters, partners, and the community.

This job description does not contain a comprehensive listing of activities, duties, or responsibilities. Other tasks and duties may be assigned as needed.

USL Dallas, LLC dba Atlético Dallas is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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Retail Store Manager