Operations Manager

We are seeking a highly organized, proactive, and adaptable Operations Manager to oversee the day-to-day operations of a fast-paced career coaching and consulting company. This role serves as the backbone of the organization, ensuring smooth internal workflows, exceptional client experiences, and seamless coordination across leadership, coaching, sales, and administrative functions.

The ideal candidate thrives in a versatile role, is comfortable wearing many hats, and can adapt quickly in a growing environment.

Responsibilities

Screen and coordinate consultation calls for prospective clients
Serve as a primary point of contact for clients throughout the coaching process
Manage and own the onboarding process for new clients
Coordinate scheduling logistics for coaches, executives, and clients across multiple time zones
Handle high-volume email communication with professionalism and responsiveness
Resolve client concerns and operational issues with empathy and efficiency
Maintain a high-touch, premium client experience
Calculate commissions and support operational payroll processes
Coordinate communication between leadership and staff
Foster a collaborative and solutions-oriented team culture
Assist with administrative and operational projects as needed

Qualifications

Strong organizational skills and attention to detail
Ability to adapt quickly and problem-solve in a fast-paced environment
Excellent written and verbal communication skills
Willingness to learn, grow, and take initiative in the role
Ability to manage multiple priorities independently
Customer service and/or sales experience preferred
Proficiency with Microsoft Office Suite and other computer applications

You will be initially interviewed by the current Operations leader who has been a vital part of our business for three years. If hired you will be working with a staff of 11 extraordinary professionals including career coaches, sales associates, resume writers etc. You will report directly to the company Founder and President. There is exceptional growth opportunity in this role. It does require in office work in Charlotte NC and is not a remote role . Please do not apply if you are only interested in a remote position.

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