Company Description

At Bubble Binz, we help homeowners keep their trash bins clean, sanitized, and odor-free through professional curbside bin cleaning services. As we continue expanding our franchise system, we’re looking for a highly organized, proactive operator to help build and support the infrastructure that allows franchisees to succeed.

This is a high-impact role for someone who loves systems, operations, training, onboarding and helping businesses grow.

Role Description

The Franchise Operations Manager will own and help build the franchisee support experience from onboarding through ongoing operations. This role will help create scalable systems, training programs, support workflows, and operational processes that improve franchisee performance and consistency across the brand.

You’ll work closely with leadership and franchisees to ensure operators feel supported, trained, accountable, and equipped for success.

Key Responsibilities

Franchise Onboarding & Training

Build and manage structured 30/60/90-day onboarding programs for new franchisees
Develop onboarding checklists, training plans, and operational playbooks
Coordinate franchisee launches and startup support
Help create and maintain LMS training content and learning pathways
Ensure franchisees complete required onboarding milestones

Franchise Operations Support

Serve as a primary support contact for franchisees
Assist franchisees with operational questions, scheduling, systems, and best practices
Monitor franchisee performance and identify support opportunities
Help maintain operational consistency across locations
Support implementation of new systems, tools, and initiatives

Systems, SOPs & Infrastructure

Build and improve SOPs, workflows, and operational documentation
Help create scalable support systems as the franchise network grows
Organize and maintain internal operational resources and documentation
Coordinate operational projects across teams

Franchise Success & Communication

Maintain ongoing franchisee communication and accountability
Coordinate recurring check-ins and support touchpoints
Help improve franchisee experience and engagement
Track onboarding, support, and operational KPIs
Identify operational bottlenecks and improvement opportunities

Marketing & Growth Support

Assist franchisees with local marketing coordination and campaign execution
Coordinate marketing asset requests and brand materials
Support local launch campaigns, promotions, and community outreach efforts
Help franchisees execute brand-approved marketing initiatives

Qualifications

4+ years experience in operations, franchise support, customer success, onboarding, project management, or related fields
Strong organizational and process-building skills
Excellent communication and follow-through
Experience building systems, SOPs, or operational workflows
Comfortable managing multiple projects and priorities
Experience with LMS platforms, CRMs, ticketing systems, or project management tools preferred
Franchise experience is a plus, but not required

What We Offer

$75,000/year + depending on experience level
Unlimited PTO
Healthcare benefits
Opportunity to work in a collaborative and supportive team environment
Room for growth and development as the company expands

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Franchise Operations Manager