Mackie Myers is partnering with a fast-growing consumer goods business to hire an Operations Manager based in Los Angeles.

This is a hands-on leadership role owning end-to-end order execution, customer operations and fulfillment across retail and wholesale channels. The business is scaling quickly, so this person will need to be comfortable improving processes, managing complexity and leading a small team in a high-growth environment.

The role will cover:

Managing the full order lifecycle across retail, wholesale and intercompany channels
Overseeing order entry, allocation, invoicing, fulfillment performance and issue resolution
Acting as the operational point of contact for major retail and distribution partners
Partnering with Sales, Supply Planning, Logistics and Finance to improve service levels
Working closely with 3PL, warehouse and logistics partners
Tracking KPIs including OTIF, fill rate, order accuracy and backlog
Managing, coaching and developing a team of Operations Specialists
Improving systems, reporting, workflows and scalable processes

We are looking for someone with:

5+ years of experience across customer operations, order management, fulfillment or supply chain
Experience in consumer goods, food & beverage or CPG
Strong ERP/order management system experience
Advanced Excel skills and strong analytical ability
Experience operating in a fast-paced, high-growth environment
A practical, detail-oriented and commercially aware approach

This is an on-site role in Los Angeles with a growing consumer brand that is continuing to expand across major national retail channels.

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Operations Manager