The Opportunity: Grow Your Career.

The Merchandise Operations Manager manages the Merchandising support functions related to assigned chain and/or multiple divisions. This role manages recruitment, training and development of support staff including Supervisors and other Merch support staff. Additionally, they will continually reviews and improves our buying process support functions with the goal of driving profit. The Merchandise Operational manager ensures proper coverage and alignment of support staff with Merchandising’s business needs.

Develop effective relationships with GMMs, MMs and buyers to understand, plan and execute support needs
Proactively anticipate and plan for future workload and staffing needs by leveraging available business tools and relationships
Build relationships and identify opportunities with various business functions
(Transportation, Vendor Compliance, Planning & Allocation, etc.) to better manage and improve the accurate receipt and flow of goods
Independently resolve complex operational and HR issues
Consistently assess and create staffing assignments that align individual business need and existing staff
Develop performance objectives that align and support merchandising sales and profit goals
Develop division specific initiatives to improve operational processes
Manage and reduce attrition by identifying and providing growth opportunities for staff
Work with Supervisors and Talent Acquisition to identify key skills for each merchandise support function role
Manage the hiring, training and on-boarding of new associates
Conduct performance evaluations and oversee merit recommendations within assigned chain or division(s); provides career counseling, 1:1 coaching and development for direct reports and/or indirect reports. Support Supervisors with personnel issues including progressive disciplinary action and terminations
Develop on going technical and non-technical training for both supervisors and
staff
Oversee payroll budgets and wage and hour policies
Acts as liaison with sister companies to leverage and develop Merchandising support best practices
Market travel and attend Merchant strategy meetings, when necessary
Other duties as assigned

Who We’re Looking for: You.

Bachelor’s degree or equivalent experience
Supervisory experience; non-exempt supervisory experience preferred
Knowledge of Merchandise Operations preferred
A history of building effective relationships in a collaborative matrixed environment
Proven ability of supporting and influence client group
Strong delegation, organizational and communication (verbal and written) skills
A history of successful talent assessment and associate development
Flexibility, adaptability and comfort working in the gray in a fast-paced environment
Supervisory experience; non-exempt supervisory experience preferred
Demonstrated strong strategic and paradoxical thinking
Knowledge of Merchandise Operations preferred
History of follow-through and effective prioritization
Strong Excel and Word skills
Ability to quickly adapt and use new computer systems
Preferred knowledge of off-price retail

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Merchandise Operations Manager