Customer Success Manager

Company: Revi Solutions

Department: Customer Success

Reports to: Director of Customer Success

Location: Hybrid (In-Office 2–3x per Week)

Compensation: $70,000–$80,000 Base Salary (Depending on Experience)

About Revi Solutions

Revi Solutions helps fitness studios, gyms, and wellness businesses increase revenue through AI-powered customer engagement, automation, and conversion optimization.

Our platform integrates directly into leading fitness CRMs to help businesses improve lead conversion, automate follow-up, increase retention, and create a more scalable customer experience.

We are building a high-performance Customer Success organization focused on retention, growth, operational excellence, and measurable client outcomes.

About the Role

We’re hiring a Customer Success Manager to own a portfolio of customer accounts across onboarding, launch, adoption, retention, renewal, and ongoing optimization.

This role is ideal for someone who is customer-focused, commercially aware, highly organized, and comfortable operating in a fast-moving startup environment.

You will work closely with customers to ensure they achieve measurable value from Revi Solutions, while partnering cross-functionally with Sales, Product, Support, and Operations to drive long-term client success.

Once fully ramped, this role will manage approximately 30-50 active accounts across onboarding, customer engagement, adoption, optimization, and renewal management.

This is a strong opportunity for someone looking to gain meaningful ownership inside a rapidly scaling SaaS company while helping shape the future of customer success at Revi Solutions.

What You’ll Do

Customer Success & Account Management

• Own a portfolio of approximately 30-50 customer accounts

• Manage customers across onboarding, launch, adoption, retention, renewal, and expansion

• Build strong relationships with studio owners, operators, and decision-makers

• Act as the primary point of contact for customer success and strategic guidance

Onboarding & Activation

• Lead onboarding from post-sale handoff through successful launch

• Guide customers through setup, implementation, and adoption milestones

• Ensure customers understand timelines, responsibilities, goals, and success metrics

• Help clients connect Revi Solutions’ capabilities to measurable business outcomes

Retention & Growth

• Monitor account health using onboarding progress, product adoption, engagement, support activity, and renewal timing

• Identify churn risk early and proactively execute retention strategies

• Conduct recurring customer check-ins focused on ROI, performance, blockers, and next steps

• Support upsell and expansion opportunities where appropriate

Optimization & Problem Solving

• Troubleshoot adoption gaps, operational bottlenecks, and customer process challenges

• Escalate technical, support, or integration issues with clear context and recommended next steps

• Surface customer feedback and insights to improve product, onboarding, and customer experience

Cross-Functional Collaboration

• Partner closely with Sales, Product, Support, and Operations teams

• Contribute to scalable CS playbooks, onboarding systems, health scoring, and retention initiatives

• Maintain clean, organized, and accurate account documentation

What Success Looks Like

First 30-60 Days

You will:

• Develop a strong understanding of Revi Solutions’ platform, workflows, and customer lifecycle

• Begin managing a defined customer portfolio with support from leadership

• Participate in onboarding calls, launch planning, and customer success meetings

• Learn customer health indicators, retention signals, and escalation processes

• Build confidence communicating with both customers and internal teams

First 90 Days

You will:

• Independently manage onboarding and customer success for a growing portfolio

• Drive stronger product adoption and engagement across accounts

• Identify churn risk proactively and execute retention strategies

• Build trusted customer relationships

• Maintain high-quality account organization and documentation

• Contribute ideas to improve customer success operations and scalability

• Operate confidently in a fast-paced startup environment

What We’re Looking For

• 3+ years of experience in Customer Success, Account Management, or SaaS client services

• Experience managing a portfolio of customer accounts

• Strong communication, organization, and relationship-building skills

• Experience with onboarding, implementation, adoption, or retention workflows

• Strong critical thinking and problem-solving ability

• Ability to prioritize effectively in a fast-moving environment

• High ownership mentality and strong follow-through

• Comfort navigating ambiguity and evolving processes

• Experience working in SaaS, fitness, wellness, or technology environments is a plus

Ideal Traits

• Proactive and highly organized

• Commercially aware and customer-focused

• Strong sense of urgency and accountability

• Calm under pressure and solutions-oriented

• Comfortable balancing multiple priorities simultaneously

• Excited by startup environments and growth-stage companies

Why Join Revi Solutions

• High ownership role with meaningful impact

• Opportunity to help shape Customer Success at a rapidly growing SaaS company

• Exposure to AI, automation, and modern customer engagement technology

• Collaborative, fast-moving startup environment

• Opportunity for long-term growth as the company scales

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Customer Success Manager