About Loop

Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI, Loop transforms operational and financial signals within logistics data into structured insights that drive automation, financial transparency, and supply chain optimization at scale. Their solutions support enterprise shippers in modernizing back-office operations and uncovering hidden value within complex logistics networks.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

About the Role

As a Senior CSM at Loop, you will own a portfolio of our most strategic, global customers—responsible for retention, expansion, and long-term partnership value.

This is a highly autonomous role. You’ll act as a trusted advisor to executive stakeholders, lead complex cross-functional engagements, and ensure customers realize measurable ROI from Loop across their supply chain.

What You’ll Own

Own a portfolio of enterprise and global accounts, managing complex orgs and stakeholders
Drive renewals and expansion, including identifying, building, and closing upsell opportunities in partnership with Sales
Build relationships with senior stakeholders (Director → C-suite) and act as a strategic advisor
Lead Executive Business Reviews (EBRs) focused on ROI, insights, and clear recommendations
Translate data into actionable insights that drive cost savings and operational improvements
Partner cross-functionally with Product, Engineering, Ops, and Sales to deliver customer outcomes
Advocate for customers and influence product direction based on enterprise needs
Proactively identify risks, gaps, and opportunities across accounts and drive action

About You

6+ years of relevant Customer Success, Account Management, or similar roles (logistics/supply chain, B2B SaaS, or payments preferred)
Proven track record owning renewals and driving expansion (clear examples required)
Experience managing enterprise and/or global accounts with complex stakeholders
Strong executive presence and ability to influence senior leaders
Highly autonomous — able to prioritize, problem-solve, and drive outcomes independently
Analytical and data-driven, with the ability to translate insights into business value
Excellent communication skills — clear, concise, and executive-ready
Bias for action and comfort operating in ambiguity

Benefits & Perks

Premium Medical, Dental, and Vision Insurance plans, premiums are covered 100% for you
401k plan
Unlimited PTO
Generous professional development budget to feed your curiosity
Physical and Mental fitness subsidies for yoga, meditation, gym, etc

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Senior Customer Success Manager