Brunch is a New York-based lifestyle brand specializing in comfort-driven footwear and an easy-going attitude. Designed for the in-between moments, Brunch delivers everyday luxury with a nostalgic spin on travel and leisure.

We're looking for an operationally excellent leader who can build scalable infrastructure while staying hands-on when needed. You 'll own the end-to-end operations backbone—fulfillment, inventory, customer experience, and vendor relationships—while partnering cross-functionally to support strategic growth initiatives. This is a high-impact role for someone who thrives in a lean, fast-moving environment where you 'll need to balance strategic planning with tactical execution.

Key Responsibilities

Cross-Functional Operations Leadership
Serve as the primary liaison between Product Development, Production Planning, Customer Experience, and eCommerce teams
Coordinate cross-functional launch timelines: production delivery → inventory receipt → site upload → fulfillment readiness

Fulfillment & Logistics

Own the 3PL relationship end-to-end: performance management, SLA accountability, daily issue
resolution
Manage inbound logistics, receiving coordination, and PO uploads
Lead weekly operational reviews and monthly invoice reconciliation
Partner with freight forwarders on product splits, routing, and international shipments
Be willing to roll up your sleeves during peak periods or critical issues (warehouse visits, hands-on
problem-solving)
Ensure 3PL adherence to packaging and quality standards
Coordinate QC procedures with Product Development team

Inventory & Planning

Ensure seamless integration between 3PL and Shopify inventory systems for consistent accuracy
Own launch management: coordinate inventory uploads, SKU setups, and system readiness for
new releases
Lead monthly inventory reconciliation across all channels (DTC, wholesale, fulfillment centers)
Coordinate inventory movement, donations, and office stock management
Partner with Planning to support purchasing decisions and minimize stockouts

Customer Experience

Support the operational excellence of our CX team
Establish KPIs and reporting to track performance and identify opportunities
Post-Purchase Operations: Own shipping settings, fulfillment speed communications, order
tracking experience, and returns/exchanges process
Lead CX software evaluation and integration: helpdesk platforms, returns management tools, AI
chatbots, review platforms, warranty systems

Qualifications

3-5+ years in operations leadership, ideally in DTC fashion, lifestyle, or consumer brands
Proven experience managing 3PLs, customer service teams, and scaling operations through
growth
Strong analytical skills: demand planning, inventory forecasting, data-driven decision-making
Systems thinker who can build processes from scratch and optimize existing workflows○
Exceptional organizational skills with high attention to detail and follow-through
Proficiency in Excel, inventory management systems, and operations tools (Shopify,, Gorgias, etc.)
Comfortable in ambiguity and startup pace; entrepreneurial mindset
Willingness to travel and work flexible hours during peak periods

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Senior Operations Manager