Job Summary

Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center.

Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.

We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community.

We are seeking an experienced and motivated Ticket Operations Manager to join our team. In this role, you will support all facets of the day-to-day management of ticket operations at both headquarters and arena for Ticket Operations, while playing a key role in broader department initiatives.

Your Role on the Team

Serve as the primary supervisor for all part-time Ticket Service Representatives, Team Captains, ticket window staff, and phone operators.
Recruit, hire, onboard, train, coach, and develop all event-day ticket operations staff.
Create and manage staffing schedules for event days and non-event days to ensure appropriate coverage.
Prepare, review, and approve payroll for all direct reports.
Address employee performance and disciplinary matters professionally, confidentially, and consistently.
Foster a positive team culture centered on exceptional fan service and operational excellence.
Execute all single-game ticket builds and event configurations for Phoenix Suns, Phoenix Mercury, NBA All-Star, and other arena events.
Manage ticket inventory, promotional ticket offers, pricing implementation, and quality assurance within Ticketmaster systems.
Utilize Ticketmaster Host, TM1, and Archtics to support daily ticket operations and event execution.
Troubleshoot ticketing issues while providing timely resolutions for internal departments and guests.
Collaborate with Sales, Service, Premium, Marketing, Finance, Arena Operations, Security, and Guest Services to ensure seamless event execution.
Maintain the integrity and confidentiality of customer accounts and ticketing information.
Assist with testing and implementation of new ticketing initiatives, system enhancements, and operational processes.
Perform other duties as assigned.

Your Skills And Experience

Proven leadership skills with the ability to motivate, coach, and develop employees.
Strong commitment to delivering exceptional customer service and fan experiences.
Technical understanding of event ticketing. Experience with Ticketmaster strongly preferred.
Ability to remain calm, professional, and solution-oriented in high-pressure situations.
Strong organizational skills with the ability to prioritize multiple projects and deadlines simultaneously.
Excellent attention to detail and commitment to accuracy.
Strong problem-solving and critical-thinking abilities.
Proficiency in Microsoft Office, including Excel and Outlook.
Excellent verbal and written communication skills.
Strong interpersonal skills and the ability to build effective working relationships across departments.
Ability to handle confidential and sensitive information with discretion.
Flexible schedule, including nights, weekends, and holidays based on event schedules.
Ability to work in both office and event-day arena environments.
Must be at least 18 years of age.
High school diploma or GED required; bachelor's degree or equivalent professional experience preferred.
Minimum of three (3) years of experience in ticket operations or a related entertainment field.
Minimum of three (3) years of leadership or supervisory experience.
Previous experience working in a professional sports, entertainment, or arena environment preferred.
Knowledge of Ticketmaster system preferred.
Experience managing part-time event staff is strongly preferred.

The Team & Experience

We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans.

From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work.

Benefits

At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following:

Competitive medical, dental, vision, life and disability coverage options
Paid vacation, sick time, volunteer time and company holidays
401(k) plan with Player 15 Group match
Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more
Team swag throughout the year plus employee discounts at our Team Shop and online store
Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
Access to amenities, including:
- Full fitness center with locker rooms and showers
- Indoor/outdoor basketball courts
- Pickleball court
- Golf simulator and putting green
- On-site cafeteria and collaborative gathering spaces

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Questions? Reach out to the Talent Acquisition team at talentacquisition@suns.com

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Manager, Ticket Operations