Full-Time | Based in NYC or Washington, D.C. office

U.S. Work Authorization Required – Visa Sponsorship Not Available

About Razom

Razom, which means “together” in Ukrainian, is dedicated to upholding the principles of the Revolution of Dignity (Maidan) and actively contributing to the establishment of a secure, prosperous, and democratic Ukraine. We achieve this by creating, inspiring, and collaborating on initiatives that motivate people to think, partner and do.

Overview of the Role

We are looking for a Manager, People Operations to join our People & Culture team at Razom. This role owns the systems, processes, and compliance that support our U.S.-based team (around 45 employees), ensuring employees are set up to do their best work. The Manager, People Operations should be organized, thoughtful, and adaptable in order to support our growing global organization and our mission to support Ukraine.

The Manager, People Operations oversees core employee lifecycle operations including onboarding and offboarding, HR compliance, payroll and benefits coordination, people systems, and employee data. This role also manages the NYC and DC Office Experience Managers and partners closely with the Ukraine-based HR team to ensure consistency in approach, share best practices, and contribute to a cohesive employee experience across regions.

This is a highly hands-on role for someone who thrives in building structure in evolving environments, enjoys improving how systems work in practice, and brings strong operational discipline to complex, fast-moving work. The ideal candidate is comfortable working independently, balancing multiple priorities, and creating clarity where processes are still developing, and is motivated by supporting a mission-driven team.

Reports to:

Director, People & Culture

Responsibilities

People Operations

Own and continuously improve U.S. employee lifecycle processes (onboarding, offboarding, role changes, promotions)
Serve as a primary point of contact for employee questions related to HR processes, policies, and systems
Support recruiting operations as needed, including drafting offer letters and coordinating approvals
Support internal People & Culture communications, including coordination of All Hands (organization-wide) meetings, internal updates, and employee newsletters to ensure clear and consistent messaging
Maintain accurate employee records and core HR documentation

Compliance

Ensure compliance with federal, state, and local employment laws (including I-9s, audits, and required documentation)
Manage background checks, employment verifications, and contractor compliance
Draft and maintain HR policies, employee handbook, and SOPs, in coordination with global counterparts and external consultants

Systems & Data

Own HR systems (e.g., HRIS, payroll, benefits platforms), ensuring accuracy and efficiency
Maintain organizational charts and employee data
Identify opportunities for automation and improved workflows
Support reporting and data requests (headcount, attrition, etc.)
Periodically evaluate third party providers (including software, benefit and service providers) for organizational fit with strategy, budget and needs.

Payroll, Benefits, & Compensation

Partner with Finance and external providers to ensure accurate and timely payroll
Administer U.S. benefits and lead annual Open Enrollment
Support compensation processes, including benchmarking and salary adjustments
Coordinate visa-related processes and documentation as needed

Employee Experience & Office Operations

Manage and support Office Experience Managers in NYC and DC
Partner with Office Managers to ensure offices run smoothly and employees feel supported day to day
Ensure a smooth, welcoming, and compliant onboarding experience
Oversee offboarding processes, including documentation, system access, and equipment logistics
Collaborate with the Ukraine-based HR team on shared initiatives and approaches to employee experience, helping maintain consistency across regions where appropriate

Required Qualifications

5+ years of experience in HR/People Operations or similar roles
Strong knowledge of U.S. employment compliance and employee lifecycle processes
Experience managing HR systems and working with payroll and benefits administration
Highly organized with strong attention to detail and a systems-oriented mindset
Comfortable building and improving processes in a growing, evolving organization
Ability to work independently and manage multiple priorities
Strong judgment and discretion when handling sensitive information

Preferred Qualifications

People management experience is a plus, but not required
Experience in a nonprofit and/or startup environment is a plus
Ukrainian language skills are a plus
Experience with Asana or similar project management tools is a plus

Compensation & Benefits

Razom offers generous paid time off and unique opportunities for ongoing professional development
Razom offers competitive benefits packages
This is a hybrid role based in either New York City or Washington, DC, with regular in-office presence expected.

Salary Range

$80,000-95,000

Final salary based on experience and qualifications as well as finalized scope of work.

Razom is an equal opportunity employer. All qualified applications will be considered for employment without unlawful discrimination based on race, color, creed, national origin, sex, age disability, marital status, sexual orientation, gender identity and expression, military status, prior record of arrest or conviction, or current employment status. Razom is deeply committed to diversity, equity, and inclusion. We believe social change happens when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We encourage candidates from different backgrounds to apply.

HOW TO APPLY – Please fill out the form below:

https://forms.gle/XN7kwhr7vzyyTa3X9

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Manager, People Operations