Reporting directly to the Director of Logistics, the Parcel Operations Manager is responsible for the strategic oversight and execution of the company’s global parcel transportation network and freight payment execution. The role serves as a critical operational, financial, and analytical hub, partnering cross-functionally to ensure the timely, cost-effective, and compliant movement of goods across multiple countries, factories, and distribution centers—including direct-to-consumer shipments.

The Manager will lead global parcel carrier and account management, oversee the end-to-end freight audit and payment lifecycle, and lead sourcing events and contract negotiations. A primary focus of the role is driving advanced data-driven decision-making through granular shipment, mode, and accessorial analysis to optimize cost, service, and visibility across all Parcel operations.

Key Responsibilities

Sourcing, Contract Negotiation & Strategy

• Contract Oversight: Lead the analysis and negotiation of parcel contracts; maintain deep oversight into cost categories, including base rates, surcharges, and service-level agreements (SLAs).

• Strategic Sourcing: Manage the sourcing lifecycle for parcel carriers, identifying opportunities for RFP/RFQ events based on volume shifts or market benchmarks.

• Negotiation Modeling: Develop cost-impact models for contract negotiations, specifically evaluating how changes in dimensional weight (DIM) factors, fuel surcharges, and residential fees impact the total spend.

• Vendor Performance Management: Conduct regular business reviews (QBRs) with carriers to ensure adherence to negotiated terms and to drive continuous value.

Advanced Data Analytics & Performance Enhancement

• Granular Cost Analysis: Perform deep-dive analytics on each key cost driver, including weight breaks, zone distribution, and accessorial charges, to identify "leakage" or optimization opportunities.

• Weekly KPI Monitoring: Develop and monitor a weekly dashboard of key performance indicators (e.g., cost-per-package, transit time vs. commitment, on-time delivery percentages).

• Performance Enhancement: Use weekly KPI data to implement immediate corrective actions, identifying carrier service failures or divisional shipping patterns that require operational adjustments.

• Data Integration & BI: Manage the centralized Parcel data warehouse, integrating multi-source data (SAP, carrier portals, freight audit logs) into Power BI for executive-level visibility.

• Visibility Enhancements: Ensure end-to-end shipment visibility by analyzing tracking reports and proactively identifying missing or inaccurate data.

Freight Payment Execution & Financial Governance

• Freight Payment Lifecycle: Manage the end-to-end freight payment workflow, ensuring high-accuracy processing of carrier invoices in coordination with Finance and third-party audit providers.

• Audit Rigor: Oversee parcel freight audit processes; verify billing accuracy against negotiated contracts and aggressively seek recovery for non-compliant charges or non-Centric shipments.

• GL & Accrual Management: Govern the GL coding structure across all parcel accounts to ensure financial alignment; maintain weekly and monthly accruals to provide transparency into pending liabilities.

• Lifecycle Reporting: Provide timely data on the full shipment lifecycle—from initial quote and booking through to final delivery and payment.

Global Carrier & Operations Management

• End-to-End Oversight: Manage global Parcel shipping operations, including carrier performance, daily execution, and continuous process improvements.

• Account Governance: Manage the global parcel account structure, including setup, maintenance, and rationalization across divisions and DCs to ensure a clean and authorized account set.

• Compliance & SOPs: Ensure compliance with international parcel usage, monitoring account activity and shipment volumes in strict adherence to global SOPs.

• Stakeholder Liaison: Establish and maintain strong communication with internal teams (Production, Compliance, Finance) and external partners (Carriers, Brokers, Suppliers).

• Network Optimization: Maintain a deep understanding of parcel lanes and hub structures to optimize routing, cost, and service while minimizing risk of damage or delays.

• Proactive Problem Solving: Resolve shipment delays and exceptions before they impact internal or external customers; manage the full lifecycle of lost or damaged freight claims.

• Workflow Management: Prioritize and manage daily workflows in alignment with business needs and operational demands.

• Fiscal Oversight: Maintain and support weekly, monthly, and quarterly accruals for parcel freight to ensure financial transparency.

Our Best Fit Candidate Would Have

Requirements

• Education: Bachelor’s Degree in Supply Chain, Logistics, Finance, or a related field.

• Experience: 5+ years of experience in parcel operations, freight payment management, and contract negotiations is required.

• Technical Knowledge: Expert-level understanding of parcel rate structures, contract terms, and global transportation compliance.

• Flexibility: Ability to work extended hours or weekends as business needs require.

• Technical Knowledge: High proficiency in domestic and international parcel shipping, import compliance protocols, and SAP systems.

• Data Proficiency: Advanced proficiency in Microsoft Excel and data visualization/BI tools (e.g., Power BI).

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Manager, Logistics (Parcel Operations)