The Opportunity

We’re looking for a Group Manager, Business Operations & Execution to shape how work gets done across Integrated Customer Experience (ICX). This role sits at the center of ICX Strategy & Operations and is responsible for ensuring that priorities translate into clear decisions, strong execution, and measurable business outcomes. You will partner closely with the VP of ICX and senior leaders across Sales, Support, and cross-functional teams to bring structure, clarity, and momentum to ICX’s most critical initiatives.

You will lead program managers and build the execution system for ICX. The system connects priorities, goals, achievements, and cross-functional work in a dedicated model. This role is accountable for how the operational approach functions across ICX—driving decision velocity, clarity, and outcomes—through both the coordination framework and the program management team it leads. It is not about owning individual programs, but ensuring the system—and team—delivers execution effectively at scale.

What You’ll Do

Own and evolve the ICX execution system, connecting priorities, goals and achievements, and initiatives into a clear, scalable operating model
Lead and develop a team of program managers, setting high standards for execution quality, clarity, and follow-through
Establish and run the operating cadence, ensuring work moves from planning through to decisions and measurable outcomes
Ensure goals and achievements are actively used to drive execution, tradeoffs, and decision-making—not just tracked
Define and embed execution frameworks (ownership, decision rights, dependencies, success measures) that drive consistency and accountability
Develop executive narratives and decision forums so discussions focus on priorities, tradeoffs, and actions—not status
Partner across ICX and cross-functional teams to clarify ownership, surface dependencies, and remove blockers
Maintain momentum across initiatives, ensuring work progresses with clarity and without stalls
Translate planning into actionable execution—ensuring priorities are sequenced, measurable, and tied to outcomes

What You Need To Succeed

8+ years in business operations, strategy & operations, or execution leadership roles in complex, cross-functional environments
Experience leading teams (e.g., program managers, business operations roles) with a focus on raising execution standards and outcomes
Strong experience building execution frameworks (objectives and results, operating cadence, decision models)—not just running programs
Ability to drive alignment, decisions, and outcomes across collaborators without direct authority
Proven track record improving execution clarity, speed, and accountability at scale
Strong executive communication skills, including framing decisions and influencing senior leaders
Structured problem solver who brings clarity and rigor to ambiguous, fast paced environments
Demonstrated high ownership approach or equivalent experience, emphasizing action, accountability, and measurable outcomes

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $131,700 -- $278,750 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $192,500 - $278,750

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Group Manager, Business Operations & Execution