At ChartHop, we prioritize transparency within organizations to foster a thriving workplace culture. Our Customer Experience team is expanding, and we are seeking a Lead Customer Success Strategist who can forge meaningful partnerships with our clients.

Requirements

A minimum of five years in Customer Success or SaaS consulting, with a strong grasp of enterprise customer dynamics.
Demonstrated experience managing relationships at the C-suite and VP levels.
Familiarity with SaaS implementations, project management methodologies, and cross-departmental collaboration.
Comfort in dissecting complex workflows, especially in HR, Finance, and Recruiting.
A proven ability to translate customer objectives into actionable product insights.
Experience in a high-growth startup environment is a plus.

Benefits

Competitive salary of $90K - $120K, complemented by a bonus structure and equity options.
Flexible work arrangements tailored to your lifestyle.
A budget for professional development, enabling continuous learning and growth.
Wellness programs that prioritize your physical and mental well-being.
Direct collaboration with cross-functional teams to influence product evolution.

You’ll Be a Great Fit If...

You see customer relationships as partnerships and genuinely care about guiding clients towards success.
Your problem-solving approach involves proactive risk management—you prefer to address issues before they escalate.
You enjoy diving deep into customer data to identify patterns and tailor solutions that drive impactful results.
Your communication style is transparent and direct, fostering trust with both clients and internal teams.
You relish the challenge of adapting strategies based on diverse client needs and evolving business environments.

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Lead Customer Success Strategist