Phoebe is reshaping the landscape of home healthcare by integrating AI into scheduling workflows. Our focus is on providing practical solutions for a complex, high-volume labor market, and we're looking for someone to help us elevate our customer experience.

Requirements

Demonstrated history of managing post-sale relationships, ideally in a technology-driven environment.
Experience configuring workflows or software, with a knack for aligning them with client-specific needs.
A solid understanding of project management, with the ability to handle multiple implementations simultaneously.
Proficiency in using AI tools and LLMs to enhance efficiency and communication.
Strong analytical skills for tracking client success metrics and communicating insights effectively.
Tech-savvy with the ability to troubleshoot basic issues independently.
Comfort in giving and receiving constructive feedback, ensuring it translates into tangible improvements.

Benefits

Your contributions will directly impact both our clients and product development, making your role crucial from day one.
Competitive salary along with a robust equity package aimed at rewarding your commitment and results.
Work in a small team where your initiatives reach customers without unnecessary delay.
Flexible remote work options, with an emphasis on collaboration across time zones.
Opportunity to learn from seasoned founders with successful track records in technology and healthcare.

You’ll Be a Great Fit If...

You approach challenges with curiosity and are eager to find solutions that enhance client success. When working with clients, you prioritize understanding their unique operational pain points rather than just surface-level issues. You’re comfortable with change and adapt quickly as new features roll out, ensuring that your clients are always up to speed.

Your project management skills shine as you juggle client needs while maintaining a clear focus on their long-term goals. If you value ownership and thrive in a setting that doesn't micromanage, this role might resonate with you. You see feedback not as a setback but as an opportunity for growth—both for you and your clients.

If you recognize the importance of transforming client insights into actionable recommendations and enjoy the rhythm of fast-paced environments, your experience will be invaluable here.

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Client Success Champion