At Ryan, based in Manchester’s MediaCity, our Property Tax team is seeking a Customer Experience Team Lead. This role is crucial for shaping how we support our clients throughout their journey with us and ensuring that every interaction is meaningful and impactful.

Requirements

Extensive experience in customer service management, especially in a client support environment.
Proven track record of leading teams successfully, with a focus on coaching and performance enhancement.
Strong analytical skills to interpret service metrics and identify actionable insights.
Ability to navigate complex client issues, providing swift and effective resolutions.
Experience in fostering a strong team culture that emphasizes collaboration and accountability.

Benefits

Competitive salary with performance bonuses reflective of your contributions.
Home office stipend to support your productivity.
Gym membership reimbursement to promote your well-being.
Tuition reimbursement after one year to encourage continuous learning.
LinkedIn Learning subscription for personal and professional growth.

You’ll Be a Great Fit If...

You approach challenges as opportunities to innovate. Your leadership style is grounded in empathy and you thrive on nurturing talent within your team. You engage deeply with metrics but understand that numbers tell stories about customer relationships. Collaborative by nature, you are energized by the idea of working with diverse teams to enhance service delivery. If you have a knack for turning feedback into action and strive for excellence without losing sight of the human element, you’ll feel right at home here.

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Customer Experience Team Lead