At Practice Better, our mission is to empower health and wellness practitioners to thrive in their work. Our platform supports a diverse array of professionals in enhancing their services and client relationships, building a healthier world.

Requirements

Minimum of 5 years in customer success within a SaaS context, including at least 3 years in a leadership position.
Experience designing scalable customer success programs that boost user adoption and retention.
Familiarity with key SaaS metrics, including Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
Proficiency in using tools like Jira, Zendesk, and BI analytics platforms.
Strong interpersonal skills for building relationships with stakeholders.

Benefits

Comprehensive health, dental, and vision coverage.
Unlimited vacation policy centered around trust and responsibility.
Annual stipends for health and wellness, learning and development, and home office setup.
401K with employer matching.
Regular team-building events and gatherings to foster connection among remote team members.

You’ll Be a Great Fit If...

Your approach is rooted in empathy and problem-solving. You thrive in creating clear pathways for customer engagement and understand the nuances of different customer journeys. Adapting your strategy based on data and feedback is second nature to you.

When faced with challenges, you view them as opportunities to innovate rather than obstacles. You value the importance of open communication, both within your team and with customers. Your leadership style encourages growth and inclusivity, ensuring that every voice is heard and respected.

If you find satisfaction in the success of others and are driven by meaningful results, we would like to meet you.

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Customer Success Manager