At qbiq, we’re leveraging architecture AI to redefine how planning is done in the commercial real estate sector. As we grow, we seek an experienced leader for our Customer Success Team who understands the nuances of customer relationships and can guide our US-based team in delivering exceptional service.

Requirements

Proven experience in a customer success or account management role, preferably in a technology or SaaS environment.
Strong leadership skills with a track record of mentoring customer success managers.
Ability to engage with customers at all levels, resolving issues with clarity and empathy.
Familiarity with customer relationship management (CRM) tools and analytics platforms.
Background knowledge in architecture or design is advantageous; an understanding of the industry’s challenges is vital.
Fluency in English is a must; proficiency in an additional language like French, Japanese, or Korean is a bonus.

Benefits

Work remotely in the US with flexible hours that respect your work-life balance.
Access to ongoing professional development opportunities tailored to your career growth.
Collaborate with a diverse team of professionals dedicated to innovation in architecture and technology.
Competitive salary and comprehensive benefits package, including health, wellness, and retirement plans.
Feel the impact of your work by directly contributing to customer success and product improvement.

You’ll Be a Great Fit If...

Your approach is hands-on; you thrive when engaging directly with customers while guiding your team. You possess a blend of patience and urgency, understanding when to step in and when to empower others. Your communication style fosters collaboration, and you take pride in supporting your teammates in their daily challenges. You’re organized and proactive, using data-driven insights to enhance customer experiences. If you enjoy seeing your efforts translate to real-world outcomes, you will find satisfaction in this role.

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Customer Success Team Lead (Hands-On Role)