Tablet Command focuses on providing reliable incident response software for public safety agencies across North America. Our team functions entirely remote, primarily serving fire departments that rely on our iPad app to ensure a swift and effective response during emergencies.

Requirements

Experience managing a customer support team in a remote setting.
Proven ability to communicate complex technical issues clearly and effectively.
Strong commitment to customer success, demonstrated through hands-on problem-solving.
Familiarity with support platforms like Zendesk or FreshDesk.
Ability to analyze support metrics to enhance service quality.

Benefits

Flexible remote working hours that adapt to your life.
Comprehensive health benefits including medical, dental, and vision coverage.
Generous vacation policy that encourages work-life balance.
Competitive salary with room for growth based on experience.
Access to professional development resources and tools.

You’ll Be a Great Fit If...

You approach customer support as a continuous journey rather than a series of tasks. Your instinct is to listen first and then act, building rapport with users to uncover their true needs. You’re the kind of person who thrives on data but also values the stories behind the metrics. When faced with challenges, you remain flexible, adjusting your approach as needed. Leadership, for you, isn’t just about managing; it’s about inspiring your team to take ownership and excel.

Fresh Jobs. Delivered to Your Inbox.

Tablet Command, Inc. jobs

Customer Experience Leader