Outreach is focused on transforming the customer support landscape through intelligent solutions. We’re building a team that thrives at the intersection of data and operational excellence, ensuring our customers and agents have the best experience possible.

Requirements

Proficiency in SQL, Excel, and data visualization tools like Power BI or Tableau.
Experience working in support operations or customer service environments.
Ability to lead cross-functional projects from conception to execution.
Strong background in data analysis and reporting, with a knack for translating findings into actionable strategy.
Experience managing change initiatives within organizations.

Benefits

Flexible time off that encourages work-life balance.
Comprehensive health plans to support your well-being.
401k with company matching to help you plan for the future.
Generous parental leave options, including a paid night nurse and gradual return-to-work plans.
Engaging company events and a well-stocked snack area to keep you energized.

You’ll Be a Great Fit If...

You approach challenges with a problem-solving mindset, eager to dig into data and reveal insights.
Your communication style is clear and direct, ensuring everyone involved understands their role in a project.
You find satisfaction in improving processes and elevating both customer and agent experiences.
Collaboration excites you; you see the value in leveraging diverse perspectives to enhance your work.
You embrace change and are not deterred by the complexities it may bring.

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Operations Program Manager for Data and Analytics Support