At the American Medical Association, you’ll be joining a dedicated team focused on enhancing healthcare through education and innovation. We are seeking a Senior Customer Success Manager who will navigate the complexities of our membership experience platform while championing the needs of our educational product users.

Requirements

7+ years in account management or customer relationship roles, particularly within healthcare.
3+ years of experience leading teams, guiding them toward performance and customer satisfaction.
A bachelor's degree; a master's degree in a relevant field is a plus.
Solid understanding of learning management systems and online education frameworks.
Strong analytical skills to assess engagement metrics and drive improvements.
Proficiency in developing playbooks and standard operating procedures targeted at customer success.

Benefits

Hybrid work model with flexibility in your schedule.
Access to ongoing professional development opportunities.
Competitive salary with eligibility for a performance-based incentive plan.
Comprehensive health benefits and retirement planning options.
Location in the heart of Chicago, with convenient public transport access.

You’ll Be a Great Fit If...

You thrive on understanding customer needs and translating those into actionable strategies.
Your management style emphasizes coaching and development, helping team members achieve their fullest potential.
You have a knack for building relationships, both internally and externally, and enjoy engaging with diverse stakeholders.
Your approach to problem-solving is methodical, focusing on root causes rather than symptoms.
You’re comfortable balancing multiple responsibilities while staying organized and proactive.

Fresh Jobs. Delivered to Your Inbox.

American Medical Association jobs

Senior Customer Success Manager (Hybrid)