Located in the heart of the Midwest, our firm specializes in advanced machine tool solutions. We are building a team that prioritizes effective service and genuine partnerships, ensuring our clients achieve their production goals.

Requirements

8+ years of experience in the machine tool industry or a related manufacturing field.
5+ years leading technical teams, particularly in remote or field service environments.
Proven ability to manage budgets and key performance indicators effectively.
Solid experience in customer support, with an emphasis on conflict resolution.
Strong communication skills for interaction with customers and internal teams.
Bachelor’s degree in engineering, manufacturing, or a related technical discipline is preferred.

Benefits

Flexible work arrangements, allowing for a mix of home office and travel across the Great Lakes region.
Company-provided resources and tools to support your team's efficiency.
Access to ongoing training and professional development opportunities.
Comprehensive health benefits and retirement planning options.

You’ll Be a Great Fit If...

You thrive on solving complex problems and enjoy navigating the nuances of customer relationships.
Your leadership style emphasizes collaboration and accountability, fostering a sense of ownership within your team.
You are proactive in identifying improvement opportunities, using both qualitative feedback and quantitative metrics.
Building trust comes naturally to you, whether you're speaking with a customer about their needs or guiding your team through challenges.
You embrace a hands-on approach, willingly engaging with teams at customer sites and influencing positive changes in service delivery.

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Customer Support Manager for the Great Lakes Region