KAST is at the forefront of creating an integrated global stablecoin banking platform. As we extend our reach into the U.S., a specialized Client Experience team is forming to cater to our premium clientele with exceptional precision.

Requirements

Minimum 4 years in fintech, digital banking, or high-performance customer support roles.
Proven ability handling complex client accounts with a focus on detail.
Exceptional written communication skills, especially in addressing nuanced customer inquiries.
Experience managing compliance-sensitive processes, including AML and KYC.
Familiarity with case management tools like Zendesk or Freshdesk.

Benefits

Fully remote work with flexibility to align with U.S. hours.
Compensation that reflects your expertise and contributions.
Opportunities for long-term engagement and professional growth.
A chance to make a tangible impact in a rapidly evolving fintech environment.
Real ownership over client experiences, moving beyond traditional customer service.

You’ll Be a Great Fit If...

You find satisfaction in grappling with complex challenges and navigating ambiguity. Your approach to client support goes beyond mere problem-solving; you thrive on crafting tailored solutions that consider the unique needs of each high-value client. Being proactive energizes you — whether it’s anticipating potential issues or proposing improvements based on recurring patterns. You understand the weight of compliance in client interactions and possess the calm needed to communicate effectively in high-stakes situations. If you see yourself as a partner in your clients' success, this role could be your perfect next step.

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Client Experience Specialist