Blink is redefining how distributed teams connect and communicate. Based in Boston, our customer success team partners with clients to ensure they make the most out of our mobile-first employee experience platform.

Requirements

3-5 years in customer success or account management within a B2B SaaS environment.
Proven experience navigating the entire customer lifecycle, especially in renewals and upsells.
Strong analytical skills; comfortable working in a metrics-oriented setting.
Ability to articulate customer needs to technical teams effectively.
Demonstrated capacity to build and maintain relationships with diverse stakeholders.
Proficient with digital tools for task automation.
Genuine empathy and active listening skills.

Benefits

Competitive salary structured for growth.
Equity options to share in the company’s success.
20 days of vacation plus public holidays, allowing for work-life balance.
Comprehensive health coverage: medical, dental, and vision included.
Generous 401(k) plan for future financial security.
Extra time off during the holiday season for personal rejuvenation.
Opportunities for professional development and learning.
Community engagement through regular social events.

You’ll Be a Great Fit If...

Your approach to client relationships is driven by a genuine desire to see them succeed. You thrive when helping others navigate challenges and find solutions. You manage your time effectively, balancing multiple priorities while maintaining a clear focus on client outcomes. Collaboration energizes you, and you’re eager to share insights with your team, contributing to a culture of continuous improvement. If you believe in the power of relationships and have the initiative to turn challenges into opportunities, you’ll find your place here.

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Blink - Employee Experience Platform jobs

Client Happiness Manager