Dandy is reshaping the dental industry by leveraging technology to streamline practices and enhance patient care. As our team grows, we need a Customer Experience Champion who can architect a robust support system for our clients and ensure they thrive with our offerings.

Requirements

Minimum 5 years of experience in customer success or related fields within a startup or SaaS context.
A demonstrated ability to construct a customer success framework from scratch.
Expertise in establishing processes that prioritize documentation and scalability.
Experience in measuring customer retention and driving expansion of customer value.
Exceptional communication skills, particularly with practice owners and healthcare administrators.
A collaborative mindset, comfortable working alongside cross-functional teams.
Proficiency in data analysis to inform strategic decisions.

Benefits

Comprehensive health, dental, and mental health benefits tailored to your location.
Generous paid time off policy to support work-life balance.
Retirement savings options to help secure your future.
Resources for parental planning and family support.
A vibrant, inclusive workplace culture that values your unique contributions.

You’ll Be a Great Fit If...

You approach challenges with curiosity and a hands-on mentality. When faced with setbacks, finding practical solutions ignites your motivation. Building relationships is second nature for you, whether you’re engaging with dental practitioners or internal teams. You think strategically about customer journeys, always seeking ways to improve their experience. Your process-driven mindset thrives on developing clear playbooks, and you're not deterred by complexity—rather, you see it as an opportunity to innovate. If you find fulfillment in helping others succeed, you’ll resonate deeply with this role.

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Customer Experience Champion