At Upgrade, our focus is on transforming financial services to create better outcomes for our customers. As part of our Cruise Operations team, you will play a pivotal role in enhancing operational effectiveness and collaborating across diverse departments.

Requirements

Bachelor’s degree in Business, Finance, or a related area.
5-8 years of operational experience, ideally in the cruise or travel sectors.
Proficiency with project management; certifications like PMP or ASQ CMQ/OE are advantageous.
Strong analytical capabilities to interpret performance metrics and drive informed decisions.
Familiarity with AI and automation tools to streamline processes and elevate efficiency.

Benefits

Competitive salary paired with stock options.
Comprehensive health insurance: medical, dental, and vision coverage.
Generous PTO policy, allowing for flexibility in work-life balance.
401(k) plan with company matching.
Professional development programs tailored to your career goals.

You’ll Be a Great Fit If...

You possess a natural curiosity and a problem-solving mindset. When faced with challenges, you don’t just identify problems; you find solutions and rally others to support them. You thrive in collaborative environments, building bridges between teams to ensure everyone is aligned towards shared objectives. If you can manage competing priorities without losing sight of the larger goals, you’ll find this role rewarding. Genuine interest in the cruise industry will enhance your contributions and help you relate to our partners and clients more deeply.

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Cruise Operations Excellence Manager