At Cozy Earth, we focus on creating luxurious home essentials that enhance comfort. As part of our growth, we seek a Customer Experience Team Leader, someone who understands the nuances of customer interactions to ensure every touchpoint reflects our brand values.

Requirements

Experienced in managing customer service teams, particularly in e-commerce or DTC settings.
Proficient in collaborating with BPO partners for performance management and training alignment.
Strong background in creating policies and standardizing processes that enhance customer interaction.
Adept at using customer service tools such as Gorgias, Aircall, or Shopify.
Comfortable analyzing customer service metrics and reporting actionable insights.

Benefits

Comprehensive health coverage that includes medical, dental, and vision.
401K plan to support your long-term financial goals.
Flexible PTO so you can recharge when needed.
A monthly self-care benefit focused on your wellness.
Generous employee discounts across all our products.

You’ll Be a Great Fit If...

You enjoy designing and implementing customer service strategies that resonate with the brand.
Collaboration comes naturally to you; you can influence various teams while driving customer-centric projects.
Data isn’t just numbers to you; you see the stories that help improve customer experiences.
Your leadership style emphasizes mentorship, allowing your team to thrive and maintain a positive culture.
You tackle challenges with a proactive mindset, seeking solutions even in complex situations.

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Cozy Earth jobs

Customer Experience Team Leader