At Patreon, we support creators by providing tools to earn a living from their passions. You’ll join the Product Support team, which is dedicated to enhancing the experience for both creators and fans through effective solutions and insights.

Requirements

Minimum three years in a Support Management role, emphasizing people management.
Proven ability to manage performance and provide constructive feedback.
Experience in streamlining support processes, particularly in live or synchronous environments.
Strong analytical skills to interpret support data and identify actionable insights.
Excellent cross-functional communicator with a knack for influencing without authority.
Proficiency in managing operational metrics and performance goals.

Benefits

Competitive salary with potential equity participation.
Flexible time off policy that respects your work-life balance.
Healthcare options that prioritize your well-being.
Professional development stipends to foster your growth.
Parental leave and other family-friendly benefits.
A hybrid work model, emphasizing community through in-person collaboration.

You’ll Be a Great Fit If...

You thrive in a setting where the unexpected is part of the daily routine. When faced with challenges, you view them as opportunities to innovate rather than obstacles to overcome. Your leadership style fosters ownership and autonomy within your team, allowing them to flourish in their roles. You’re comfortable interpreting data, not just for reporting but for creating strategic paths forward. A genuine understanding of the creator community motivates your decision-making, and you prioritize their needs even when it complicates support processes. If you’re ready to build a high-performing team and shape the future of support at Patreon, we want to hear from you.

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Product Support Manager - Community Engagement & Discovery