At ESFM® USA, we take pride in our commitment to delivering exceptional workplace experiences. As part of Compass Group USA, we specialize in facilities management tailored to the unique needs of our clients, with an emphasis on hospitality. We’re now seeking a Regional Experience Leader who will enhance client relationships and ensure service excellence in the New York City Metropolitan Area.

Requirements

Proven ability to analyze performance metrics and translate them into actionable strategies.
Strong communication skills for effective collaboration with clients and internal teams.
Depth in customer experience management—you know how to elevate satisfaction levels.
Project management expertise; managing multiple priorities without losing sight of the details.
Experience in facility management or related sectors, showcasing a track record of driving results.
Understanding of sustainability practices and workplace safety is advantageous.
A Bachelor's degree in business, hospitality, facility management, or a related field is preferred.

Benefits

Hybrid work model allows flexibility with partial remote options.
Access to professional development resources tailored to your growth.
Competitive salary with performance-based bonuses.
Health and wellness benefits that support your well-being.
Engaging company culture focused on collaboration and respect.

You’ll Be a Great Fit If...

You approach challenges with a problem-solving mindset, seeking solutions that improve client experiences.
Working collaboratively excites you; you thrive in environments where communication flows easily.
You’re driven by results yet value the importance of building strong relationships.
Adapting to ever-evolving expectations in the workplace is something you embrace.
You find fulfillment in leading initiatives that not only meet but exceed client goals.

Fresh Jobs. Delivered to Your Inbox.

ESFM® USA jobs

Regional Experience Leader