At Wizards of the Coast, we immerse ourselves in worlds where imagination drives engagement. Our dedicated team is focused on enhancing player experiences across beloved franchises like Magic: The Gathering and Dungeons & Dragons. Here, your work isn’t just a job; it’s part of a larger mission to elevate how players connect and enjoy gaming.

Requirements

5-7 years of experience in player support, community management, or customer experience, specifically within the gaming sector.
A minimum of 2 years in a leadership role that involved issue resolution and cross-team collaboration.
Proficiency with tools such as Zendesk, Jira, or Discord for managing player interactions.
Bachelor’s degree or equivalent practical experience.
A genuine commitment to player advocacy, demonstrated through prior roles.
Exceptional communication skills, with a knack for building relationships across diverse teams.
Experience formulating effective support workflows or escalation protocols.
Comfortable working in a collaborative environment that may shift rapidly.

Benefits

Comprehensive health insurance covering medical, dental, and vision needs.
Generous paid time off to ensure you have space to recharge.
401(k) plan with a supportive match to help you secure your financial future.
Paid parental leave, recognizing the importance of family time.
Opportunities for professional growth through tuition reimbursement.
Exclusive discounts on our products, because we want you to enjoy our games as much as the players do.

You’ll Be a Great Fit If...

Your approach to challenges is marked by empathy; you understand that each player’s concern is not just a ticket, but a real experience that matters.
You thrive in resolving conflicts, not just reacting quickly, but crafting solutions that prevent future issues.
You enjoy collaborating with various departments and can think like a player while navigating internal processes.
Your mindset is rooted in continuous improvement; you see every player feedback as an avenue for enhancing experiences.
You are proactive in your communication, making sure that players feel informed and valued at every step of their journey.

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User Experience Manager for Gamers