At Readily, we focus on unraveling the complexities of healthcare compliance. Our commitment to building a robust compliance layer has attracted leading insurers and health plans, all looking to navigate the regulatory landscape with AI-driven insights. The role of Customer Success Specialist is pivotal in ensuring our enterprise clients not only understand our solutions but also achieve their desired outcomes through effective implementation and ongoing engagement.

Requirements

Minimum of 2 years working within healthcare compliance.
2 years of direct experience in customer success or account management.
Familiarity with SaaS models and healthcare technology.
Proficient in understanding compliance frameworks and risk management principles.
Demonstrated ability to create structured onboarding programs and lifecycle guides.

Benefits

Access to tools and resources that enhance your effectiveness and productivity.
A collaborative environment where innovation and accountability are prioritized.
Complimentary lunches to foster a supportive and enjoyable workplace atmosphere.
Comprehensive medical coverage that prioritizes your health and well-being.

You’ll Be a Great Fit If...

You thrive when navigating complex environments, adapting quickly to changes while maintaining focus on client success. Problem-solving is not just part of your job; it’s your approach to daily challenges. You value building solid relationships with clients, understanding that trust is the foundation for valuable partnerships. With a data-driven mindset, you’re adept at using metrics to guide decisions, always striving to enhance customer experiences with actionable insights. Your proactive nature means you’re not just responding to issues; you’re anticipating them to ensure smooth operations. If this resonates with you, your knowledge and expertise will make a significant impact in our mission.

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Customer Success Specialist