Cassidy is an innovative company focused on enhancing operational efficiency through AI-driven solutions. Our platform empowers teams to automate complex workflows, transforming how businesses operate.

Requirements

2-3 years in customer success, support, or consulting roles, specifically with SMB or mid-market SaaS clients.
Experience leading post-sales customer relationships, including onboarding and renewals.
Familiarity with technical products, such as APIs and automation tools, and the ability to convey technical concepts to diverse audiences.
Strong written communication skills, particularly in creating clear documentation and Help Center resources.
Ability to manage multiple accounts and prioritize tasks effectively under pressure.

Benefits

Competitive salary along with equity participation in a growing company.
Collaborative office environment in New York City, fostering close team interactions.
Access to professional development resources tailored to enhance your skill set.
Flexible benefits package to support your health and well-being.

You’ll Be a Great Fit If...

Your mindset is centered around ownership and a problem-solving approach. You naturally seek to understand the core needs of customers, guiding them through potential challenges. Rather than waiting for issues to arise, you proactively monitor customer health, keenly identifying opportunities for improvement.

You thrive in an environment where you can blend strategic thinking with hands-on support. Collaboration fuels your energy; you are comfortable reaching out to various teams to ensure customers have what they need to succeed. If you enjoy writing and translating complex information into user-friendly content, that will serve you well here.

Ultimately, your goal is to be a trusted partner for customers, guiding them through their journey to successful AI adoption.

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Cassidy jobs

Customer Success Manager for Growth and Impact