At MealSuite, we focus on enhancing dining experiences in healthcare and senior living. The Client Happiness Manager plays a pivotal role in ensuring our customers not only use our software but derive real value from it.

Requirements

2-3 years of experience in Customer Success or Account Management within a SaaS environment.
Proven track record of fostering customer relationships that drive engagement and product adoption.
Familiarity with Customer Success platforms and analytics tools.
Knowledge of senior living technology or nutritional services is preferred.
Strong relationship-building skills, particularly with diverse stakeholder groups.
Comfortable working both independently and as part of a collaborative team.
Willingness to travel, including occasional trips to the US or Canada.

Benefits

Unlimited paid time off to support your personal and professional balance.
100% matching on RRSP/401(k) up to 3% for your future financial security.
Comprehensive health benefits that begin on your first day, including dental and vision coverage.
Flexible hybrid work environment, combining in-office collaboration with remote flexibility.
Equity program participation to share in the company's success.
Ongoing professional development opportunities tailored to your career path.

You’ll Be a Great Fit If...

You approach challenges with a solutions-oriented mindset, recognizing opportunities for growth even amid obstacles. Your communication style prioritizes empathy and clarity, ensuring that clients feel understood and supported. You thrive in environments where proactive engagement is valued, consistently checking in with customers to anticipate their needs. You see the big picture while being meticulous about details, crafting tailored success plans that align client goals with MealSuite’s capabilities. Collaboration energizes you, and you aren’t afraid to advocate for the customer’s voice in internal discussions. If impacting client satisfaction while fostering strong partnerships resonates with you, we’d like to talk.

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Client Happiness Manager