Your experience in customer experience management can make a real impact at T-Mobile, where our focus is on delivering seamless and effective solutions for our customers. The Senior Customer Experience Manager plays a pivotal role in guiding our digital transformation efforts, ensuring we maintain high standards and meet customer expectations at every touchpoint.

Requirements

A Bachelor’s degree paired with at least 7 years in customer experience or a related area.
Experience leading teams, ideally with 4–7 years in a managerial capacity within the wireless sector.
Proficiency in SQL and analytics tools to derive actionable insights.
Strong written and verbal communication skills.
A demonstrated history of strategic thinking and project management, particularly in cross-functional settings.

Benefits

Access to comprehensive health insurance plans, including medical, dental, and vision coverage.
Generous paid time off policy with up to 12 paid holidays annually.
401(k) plan with company matching to help secure your financial future.
Employee stock grants and purchase plans to foster ownership.
Tuition assistance and professional development resources to advance your career.

You’ll Be a Great Fit If...

You thrive on transforming complex problems into clear solutions that enhance customer satisfaction.
Your approach to leadership emphasizes mentorship, fostering growth and accountability in your team.
You enjoy engaging with cross-functional teams, building relationships that lead to collaborative success.
Data-driven decision-making resonates with you, as you leverage customer insights to inform strategy.
You have a proactive mindset, always seeking opportunities for improvement and innovation in service delivery.

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Senior Customer Experience Manager